Tim Hortons Reviews Summary

Atmosphere and Environment

Pros:

• "Very conducive environment, I sat there for hours because I came to the area for something."
• "Well located, on two floors with great views of the busy street."
• "The atmosphere upstairs is really nice too."
• "The vibes and the breakfast are perfect, the staff are helpful and smiling all times."
• "It is a wonderful place as it is nice a clean and all the employees are cheerful."
• "The atmosphere was cozy and inviting, making it the perfect spot for a quick coffee break."
• "The main seating area is nice and clean, but accessed up a winding staircase."
• "Spacious and tidy table, price is reasonable especially breakfast."

Cons:

• "There were lots of used bags and paper on the tables and on the ground."
• "The impression was of a dirty place. There were no staff cleaning up."
• "Upstairs seating area was messy, tables hadn’t been cleared."
• "Main floor is really nice clean and looks great upstairs not a window open on site."
• "Tables had not been cleared away once customers had left, which attracts flies."
• "The worst burger and hot dog I have ever had. Honestly, we couldn't even finish them."
• "The only thing that stopping me from giving this coffee shop a 5 star rating is the coffee."
• "Unfortunately cleaning isn't always to the highest standard in the seating areas."

Food and Beverage Quality

Pros:

• "Wide selection of doughnuts, breakfasts, snacks, sandwiches, cakes and pastries."
• "I ordered my 'usual' this morning - sausage English muffin breakfast sandwich with a Boston cream donut."
• "Popped into Tim's for breakfast and got the gingerbread hot chocolate along with some chocolate pancakes."
• "I had a great lunch at this Tim Horton location the food was good the hot chocolate hit the spot."
• "The food is served quick after you placed order. The quality of the meat is good."
• "The food was good but the the girl that work on the tilt was so rude to me and my family."
• "The service was quick. Barely 5 mins’ wait for our orders for 5 pax."
• "Finally tried this fast food restaurant, the food is served quick after you placed order."

Cons:

• "Rather disappointing experience, we got a selection of 6 donuts and all but one were stale and dry."
• "The chicken burger was mainly batter with hardly any chicken and thrown together with half the container of mayo."
• "I found their cold beverage good, but in terms of hot drinks, I tried caramel macchiato; it was light with no taste of caramel due to excessive foam."
• "The sausage, egg and cheese muffin was tasteless. Have they never heard of seasoning the sausage?"
• "I had a Maple burger, I had to check the menu to make sure I hadn't chosen a vegetarian option!"
• "The burgers seem quite wet, it's more like a wimpy burger than anything else."
• "This week we get together in Tim Hortons, as we are breaking up for Xmas. And was our 2nd visit."
• "The coffee and food are good, however, the breakfast deal is over now."

Service and Staff

Pros:

• "They were really friendly about it and immediately cleaned it up and offered me a new drink for free."
• "While dining, Mr Adnan approached us and let us try samplers of the french vanilla drink."
• "I didn’t have a straw so as I was searching for one the worker Adnan asked if I was okay and he went to fetch one for me."
• "Adnan was very attentive and took great effort to check on our experience here."
• "Shah was at the counter and recommended 2 different drinks for the 2 of us based on our different preferences."
• "The staff is really nice. Was handed my order with a warm smile."
• "Thank you to the people have helped me!"
• "Excellent customer service. We went to this Tim Hortons and were struggling with drink choices."

Cons:

• "Staff seemed more interested in having small talk with one another rather than providing decent customer service."
• "Staff mixed up our orders twice but the coffee lived up to the hype."
• "The first time I ordered from there I got the most amazing drink I've ever had, ordering the exact same thing since has led to receiving dishwater tasting tan liquid."
• "The loudness of the music is so uncomfortable so much that you cannot hear the order numbers being screamed out loud over waiting people in the queue."
• "The staff with exception to one person who works behind the scenes have the most awful attitude, impatience and are extremely rude."
• "Service was quick and polite, donuts lovely, no seating available upstairs with people not even eating or drinking."
• "She was also helping people find seats when the seating area was full."
• "No cash payments. This is crazy. I then ordered on the machine and pressed take out."