Starbucks Reviews Summary

Customer Service

Pros:

• "Graham was our server great customer service very friendly and polite."
• "Nice, friendly, helpful staff who were very quick with my order as they could see I was in a rush and very flustered on my way to work."
• "I was served by a delightful man named James, he was very welcoming and helpful when choosing what to get."
• "Assia was golden! So incredibly polite, just what you need first thing in the morning."
• "Every time I visit this Starbucks the service is excellent and the drinks are tasty and made fast 😊"
• "Ariba has served me a couple of times and she’s always very friendly and chatty which I love."
• "I come to Starbucks Grand central nearly every morning and receive lovely customer service where the staff remember my name and give me a big smile."

Cons:

• "Very rude staff, a girl wearing a head scarf."
• "Horrible experience from staff over here, me & my husband went to go order some drinks."
• "Dreadful staff didn't understand my order, no smile or thank you."
• "TODAY - I was served by someone who was rude."
• "The staff is being very rude towards Asians….it’s soo hard to get the cream on top after u pay for it."
• "Terrible experience here. The lady who served me was rude."
• "Appalling service!!! Young Barristas more interested in talking to each other rather than looking after customers."

Product Quality

Pros:

• "The drink he made was delicious, I know good coffee as I used to be a barista myself."
• "Great coffee as always, croissant and panini cooked but not overdone - thanks."
• "Their standard one is quiet the delight; rich in flavour, thanks to their Arabica beans, it is given more depth through the addition of cocoa!"
• "Just stop by there and have one of Xmas selections: Gingerbread latte."
• "Finally had their matcha latte (without syrup), you can really taste the matcha."
• "As with every Starbucks, the coffee, in our case, Regular Latte, was excellent and the blueberry muffins were excellent, with lots of blueberries!"
• "Christmas drinks and cakes with the family, I love this time of year because the toffee nut latte is available."

Cons:

• "They also charge you extra for lactose replacement at Starbucks, which is a real shame."
• "Absolute joke. I ordered a pumpkin spiced Late with cream and almond milk."
• "Being an avid Starbucks drinker, it’s annoying when staff can’t get your order right."
• "Ordered a caramel macchiato while the staffs were chatting away with a friend of theirs."
• "Not great but okay. I ordered a flat white, it wasn't as expected and it felt a bit watery."
• "Eventually I was given my drink and found that it had no milk in it."
• "After receiving and trying my matcha latte with soya milk, which I specifically asked for, I nearly spitted the drink out as it was horribly bitter."

Ambiance & Facilities

Pros:

• "A socially productive atmosphere - I attend to use the WiFi facilities and to do designs and Send emails."
• "A Starbucks with a view. It can be busy here, but it has a patio that doesn't face any traffic, and has a good view."
• "Lovely little coffee house in an ideal spot went in there and they had on some smooth jazz was a lovely atmosphere."
• "Love the atmosphere of the floor below, warm ambient lighting."
• "They have a very cozy room and with more silent for study."
• "The quietness of the store makes it a pleasant place to be."
• "Clean coffee shop in Bull Ring shopping mall."

Cons:

• "Lovely store. It's a shame about the seating."
• "Definitely a small Starbucks so taking out is the better option."
• "The outdoor area is appalling filthy and neglected by the staff."
• "The small outside area always looks dirty and with people eating food not from Starbucks."
• "Extra seating can be found downstairs but it is a bit dingy with no natural light."
• "The tables clearly hadn't been cleared for a very long time, were nearly full with empty cups and the bin was overflowing."
• "This is probably Birmingham's busiest branch of Starbucks, and maybe the least cosy."

Efficiency & Convenience

Pros:

• "Despite being overwhelmed by customers, the baristas handled it and nobody was waiting too long for their drink."
• "Great service, I ordered via mobile 40 seconds before arriving."
• "All the other staff are always friendly too and super quick at providing service."
• "A big queue but quick service. Well done to the staff."
• "Either way, the service was very fast and my hot chocolate tasted great."
• "The staff are friendly and attentive and any queue is attended to quickly."
• "Good quick coffee shop, staff are efficient and friendly, you can mobile order to this store as well which is a bonus as it can get busy."

Cons:

• "Queue took forever, fine. The 3 drinks I ordered took even longer and were somehow 5 minutes spaced out."
• "Not sure why we keep using starbucks. Nearly a 15 min wait between getting the cup of tea and my gingerbread latte."
• "Service here was so terrible."
• "Ordered a caramel macchiato while the staffs were chatting away with a friend of theirs."
• "Central location, so always busy."
• "Maybe because it was raining and people were getting out of the rain it was packed, it would be recommended that the waiting area to collect your coffees be sorted a bit better."
• "Rubbish service on the top floor Starbucks."

Price & Value

Pros:

• "Nice coffee shop they do some nice items still think all these coffee shops charge too much for the coffees."
• "Starbucks definitely wins for the social dynamics however Costa sell short bread biscuits a hot chocolate & shortbread is the heaven for passionate hot drinkers."
• "I love this place because I find a little space by the window and sit with my cappuccino and Triple chocolate brownie and people watch."
• "What a great friendly Starbucks. I was served in a very professional and friendly manor and my vegan plant-based sandwich was in stock to which was a bonus."

Cons:

• "They also charge you extra for lactose replacement at Starbucks, which is a real shame."
• "They say you get what you pay for. That logic doesn't apply to Starbucks."
• "Being an avid Starbucks drinker, it’s annoying when staff can’t get your order right."
• "Don't get cream with it cause not only does it cost more, you're also sacrificing some extra liquid real estate."
• "Though smiley and helpful staff, I've had incorrect orders in the past, and more than unsatisfactory coffee, especially given the price."