Address: 114 115 New St, Birmingham, B2 4JH, United Kingdom
Phone: +441216436643
Rating: 4.0
based on 195 reviews.
Service
Pros:
"Graham was our server great customer service very friendly and polite."
"The staff are friendly and attentive and any queue is attended to quickly."
"Absolutely the sweetest waitress on till, her name is unique and she indeed is unique."
"Nice, friendly, helpful staff who were very quick with my order as they could see I was in a rush and very flustered on my way to work."
"Every time I visit this Starbucks the service is excellent and the drinks are tasty and made fast 😊"
"Staff are wonderful and the service offered by them is the best I get from any Starbucks branch"
"Ariba has served me a couple of times and she’s always very friendly and chatty which I love."
Cons:
"Horrendous service! Just ordered a tall cappuccino and the lady serving (Tallulah) asked for my name to write on the cup..."
"Terrible experience here. The lady who served me was rude."
"Dreadful staff didn't understand my order, no smile or thank you."
"Appalling service!!! Young Barristas more interested in talking to each other rather than looking after customers and making a decent coffee."
"Rubbish service on the top floor Starbucks. They displayed the price for the mug as £9.95 but when scanning it, the machine said it was £10.45."
"Service here was so terrible."
"Terrible attitude from one member of staff, think it was a supervisor."
Cleanliness
Pros:
"The store is very clean."
"Clean coffee shop in Bull Ring shopping mall but access from open public area too."
"I found the toilet clean and tidy and they had an accessible toilet available as well."
Cons:
"Nice cakes and coffee and good that they recognize that people do still smoke and provide a smoking area with ashtrays but the outdoor area is appalling filthy and neglected by the staff."
"The only real put off about the place is it always seems a bit dingy."
"Really quite vile. Excrement all over both toilets - even at 9 in the morning."
"The small outside area always looks dirty and with people eating food not from Starbucks."
"Overall it's a nice looking place but by 6 pm the place was a bit untidy, displays looked a bit empty."
"Slow service and unclean environment."
"Had to sit outside because we had a dog with us so were surrounded by smokers."
Product Quality
Pros:
"The drinks and the selection of cakes are very good."
"Good value for the money."
"Finally had their matcha latte (without syrup), you can really taste the matcha."
"The coffee is great."
"Their mocha is deep and smoky, and you know it's a Starbucks when you drink it, quiet frankly!"
"As with every Starbucks, the coffee, in our case, Regular Latte, was excellent and the blueberry muffins were excellent, with lots of blueberries!"
"The drink he made was delicious, I know good coffee as I used to be a barista myself."
Cons:
"This is my 2nd time coming! And they keep making me horrible chai latte."
"Don't get cream with it cause not only does it cost more, you're also sacrificing some extra liquid real estate!"
"Though smiley and helpful staff, I've had incorrect orders in the past, and more than unsatisfactory coffee, especially given the price."
"Coffee arrived looked nothing like the picture."
"Being an avid Starbucks drinker, it’s annoying when staff can’t get your order right."
"Ordered a caramel macchiato while the staffs were chatting away with a friend of theirs and seemed like they were too busy chatting to filled the cup at least near to the top."
"I am writing this due to experience. I ordered coffee and put some sugar and vanilla in. The lid did not go on and it spilt and scolded my right hand."
Ambiance & Facilities
Pros:
"They had plug sockets and USB ports available which is a rarity I find."
"What a great friendly Starbucks. I was served in a very professional and friendly manor and my vegan plant-based sandwich was in stock to which was a bonus."
"PROS: right on the main (New) street, opens early in the morning (I was told that this was a 24/7 Starbucks before), you can get all the usual as in any other Starbucks,, lots of seating (outside and inside on two levels), friendly and efficient staff (for a change), you can order via your mobile app, so you don't have to wait in line."
"Open late. Close to station."
"Love the atmosphere of the floor below, warm ambient lighting. Cozy and not too crowded."
"They have a very cozy room and with more silent for study."
"Rainy day Had dog with me sitting outside told come inside dog is very welcome."
Cons:
"Starbucks its self it's nothing special.. this particular Starbucks is really badly laid out hardly any places to sit."
"Extra seating can be found downstairs but it is a bit dingy with no natural light."
"It says on google that they don’t close until 22:30, went in there at 19:30 and was told that I couldn’t sit down in the downstairs area because 'it was closed'."
"Me and my friends are brown so they very conveniently believed that we might not know about such coffee houses."
"The staff are friendly enough here but I hate the surroundings."
"Definitely a small Starbucks so taking out is the better option. Either way, the service was very fast and my hot chocolate tasted great, as well as costing a decent price."
"CONS: gets really busy, toilets are not all that nice (but you rarely encounter that in any Starbucks), chairs were a bit all over the place."
Customer Experience
Pros:
"A socially productive atmosphere - I attend to use the WiFi facilities and to do designs and Send emails."
"Great coffee as always, croissant and panini cooked but not overdone - thanks, AND I left a very important handbag there accidentally- thank you to whoever handed it in, and the very kind staff for holding on to it!!"
"My daughter comes in here most mornings on her way to college always says how nice the staff are."
"Really perfect services by the legend guy have a name Liam."
"Great service, I ordered via mobile 40 seconds before arriving. My order was made very quickly without quality being sacrificed."
"I did struggle slightly getting in and out the main doors as I am disabled but on the whole it was a warm, cosy and inviting place to sit and have a coffee and chat."
"Popped in today for my usual and the guy at the till was so lovely."