Toby Carvery Kings Norton Reviews Summary

Customer Service

Pros:

• "Staff were very apologetic, professional and friendly."
• "The staff were very attentive and welcoming!"
• "The staff are very friendly and helpful. Our server could not do enough for us."
• "All of the staff were lovely, helpful and friendly."
• "Staff were friendly and let you get on with it."
• "The staff were pleasant and helpful, and even the busy chefs had time to say hello when they were sorting out the food."
• "As always the Staff were polite and helpful."

Cons:

• "We have been calling Kings norton branch but we are still unable to get hold of anyone."
• "Been here before, wasn’t great but thought we would give it another go. Taken to our table by person front of house. Sat down then ignored."
• "Turned up on a monday14/8 at 5pm table of 6, service was slow, no one came over to take order."
• "One staff served several tables. Sometimes, we couldn't find any staff to serve us."
• "Couldn't order dessert due to lack of staff/staff incapable of prioritising anyone."
• "Very poor start... left for ages without being seen to."
• "I came in with my friend and manager Eliza was very rude and abrupt."

Food Quality

Pros:

• "Great food which is always fresh."
• "Breakfast was plentiful and nicely cooked."
• "The meal was delicious and I am really grateful for the whole experience."
• "The food was delicious. Cooked well, only complaint was the lamb meat was extremely fatty and the one meaty slice was covered in blood / very pink in the middle."
• "The food was delicious, the dumplings were so good and a very welcome addition to our dinner."
• "All meat (5 choices! - turkey, gammon, pork, beef & lamb) were lovely, fresh & tender, as were the large selection of vegetables."
• "The food was very filling, well seasoned and tasted fresh."

Cons:

• "Roast potatoes and Yorkshire pudding were stone cold."
• "The food was mediocre. The meat wasn't particularly good quality and quite a lot of fat was present which meant about 30% of the meat joints got left behind on the plate."
• "Turkey and pork were tiny slithers and so dried up they were inedible."
• "Kids meals ~ Kids left most of food on the plate."
• "The meat was dry. Mash tasted watery and was lumpy."
• "The food was disgusting.. wasn’t even edible."
• "Nothing was great food was absolutely appalling, meat wasn't good quality and was tasteless."

Ambiance and Cleanliness

Pros:

• "We love coming here as a family. Great location and since the recent refurbishment the decor and ambiance is fantastic and family friendly."
• "Clean restaurant."
• "What a lovely place with a nice atmosphere."
• "The atmosphere was nice with the Christmas decorations."
• "The interior is clean and I like the brightness with lots of windows."
• "Been to this Toby Carvery many times over the last few years and it’s always a lovely experience."
• "We treat ourselves to a visit every 2 - 3 months, with friendly staff and a great atmosphere."

Cons:

• "The tables were sticky when arrived."
• "There’s no ramps for pushchairs we could see so that was a pain for my sister."
• "The floor where you queue to get served your food was sticky. I could feel my shoes sticking as I walked."
• "Squashed in food all over the floor by our table. No soap in the toilets"
• "The food was okey but the whole place needs a good clean. There were flying insects behind the serving counter"
• "The restaurant smells, the tables weren’t cleaned properly. Menus were on the floor and had sticky marks over them."
• "Disabled toilets seemed to be non existent."

Management and Organization

Pros:

• "Although we made a mistake with our booking and booked a smaller table than we needed, the staff at the front desk were very kind and adjusted our booking for us on the spot."
• "Great place to enjoy a breakfast or carvery! Debby the hostess is always a pleasure meet and Adel behind the bar super efficient and friendly."
• "The service was outstanding considering it was one lady running a very busy section."
• "Visited recently for breakfast. A great experience. Very clean and fresh. Nice atmosphere and lovely food."
• "thank you to the manager on shift your a lovely woman"
• "We were greeted by Debs behind the bar who took our order and started our visit very pleasantly."
• "Jordan gave us a percentage off of our meal for the small issue we had earlier and it bought the price down to the amount we’d pay with the groupon voucher."

Cons:

• "Had to go to the bar to get drinks as no one came to our table, paid for them at the bar yet when we went to pay our food bill at the end the drinks were then charged again to us."
• "Never coming here again. Unless you want to pay an additional £85 on top of your carvery, I would steer well clear of this place."
• "Was very rushed , advertised when booked to see Santa it was breakfast with Santa and when we got there it was with Mrs Claus who in fact didn’t act, speak or even look like Mrs Claus"
• "The queuing was horrendous."
• "My booking was lost and had to wait for a table in a comparatively empty pub and the table we were given had been empty all along."
• "Received a parking fine when I visited, no staff told me to use parking need to register."
• "BEWARE THAT YOU NEED TO VALIDATE YOUR CAR REG OR YOU WILL BE FINED."