Toby Carvery Sheldon Reviews Summary

Food Quality

Pros:

• "The meat was perfect, the beef melting in my mouth."
• "The food was some of the best we've ever had!"
• "Great food, lovely staff... Great value for money."
• "Food is always lovely & tasty."
• "The food was consistently great too!"
• "The food was beautiful, best beef I have ever had."
• "The food was amazing as always & very tasty indeed."

Cons:

• "All four of us were very disappointed with the whole experience."
• "Everything was over cooked and the portion of meat was so thin and poor you could see through it."
• "The Yorkshire puddings were put on our plates and were very soggy and under done."
• "Meat was hard the vegetables they had out was awful mashed potatoes had other vegetables mixed in it."
• "Food wasn't dreadful but considering the 20 min wait the veggies weren't exactly dancing with freshness."
• "Food was average, could do with some more variety of veggies like broccoli, normal cabbage cauliflower etc would be good."
• "Food cold and plastic in my potatoes."

Service

Pros:

• "Came in today for lunch for friends birthday. Greeted by Abi who was very friendly and showed us to our table, offered drinks right away."
• "Had a lovely time last night. The gentleman who was front of house has impeccable service."
• "The service by staff is great. Very efficient on the cleaning with no food over the floor. Always welcoming with a smile and politeness."
• "Tilly was our waitress. She was very accommodating and friendly."
• "Excellent customer service from the staff at Sheldon, especially the young lady (with glasses) who waited on the church party from All Saints Church, Small Heath."
• "Staff were very attentive, pleasant and were genuinely happy to be there."
• "All members of staff were lovely and friendly."

Cons:

• "What an absolute joke."
• "Toxic environment awful management and team work clearly don't exist in this place."
• "Terrible service went to get carvery after ordering off the menu for another member of our party didn’t get any food."
• "Our server was really rude. She didn't check on us during our meal, or ask if we wanted dessert."
• "Turned up at 6.30pm weekeday and told booking only. The place was empty and the man who said booking only was abrupt and rude."
• "Two of us arrived on 09 Dec 2023. We waited at the computer desk for sometime and no one served us."
• "Only three waitresses, one of whom seemed to be 'the boss' who wouldn't help us herself."

Atmosphere

Pros:

• "Great food amazing customer service and a very good atmosphere."
• "Atmosphere and setting is very nice, recently refurbished to a high standard."
• "Now that's what l call excellent service excellent food and an amazing place to go and get your food."
• "All in all a great place to eat, with a friendly atmosphere."
• "The refurbishment has given it a relaxed atmosphere."
• "Lovely cosy clean feeling in the pub and the Christmas decorations were lovely."
• "Lovely atmosphere the hostess Katie was great she was very pleasant and help us celebrate Jodie’s birthday in style."

Cons:

• "Awful service rude staff terrible food and left waiting around."
• "Inside the building is dated and needs the loving touch of a landlord that actually cares."
• "Food was well below par atmosphere was boring and not lively at all."
• "Atmosphere was boring and not lively at all staff were like ghosts and the service was dreadful floors were dirty not at all pleased."
• "Still a very dreary atmosphere in the bar, very quiet and a bit depressing if I'm honest."
• "Visited at 6pm on a Friday, loud foul mouthed men in bar, layout of restaurant poor crammed or on route to toilets."
• "Depressing, awful place and toxic environment cant wait for my tribunal against this vile place."

Cleanliness

Pros:

• "The service by staff is great. Very efficient on the cleaning with no food over the floor."
• "All the staff were handling an extremely busy shift very well!"
• "Our hostess KYLIE from the sheldon branch is always friendly & helpful & makes the guests feel looked after."

Cons:

• "One of our two forks dirty, with old food waste stuck between the tines."
• "We had string in the beef, hair in the peas, salt had uncooked rice in, gravy went like glue and clumpy."
• "Only fault I had was a staff member used toilet whilst I was in there and I was horrified that she didn't wash her hands afterwards and went straight back to service area."
• "They were then replaced with equally filthy ones."
• "Went up for second serving after waiting for a massive queue to go down to find several dirty plates, obviously not washed properly."
• "Ordered two desserts, which both came with filthy spoons."