Toby Carvery Castle Bromwich Reviews Summary

Service

Pros:

• "Great visit. The lady on the desk was amazing. Nothing was too much trouble for her."
• "Staff couldn't be more helpful the good is still top notch."
• "Our waitress Marie H was lovely & pleasant explaining the changes due to COVID 19 & asking us how we were & how our meal was etc."
• "Service was professional and friendly."
• "The staff were really helpful, clearly explaining the changes they have made to comply with the legal requirements."
• "We were seated promptly and that staff took extra care with COVID regulations."
• "Good and quick service of a waitress called Hollie."

Cons:

• "Slow service and poor flow of food."
• "Even thou we booked had to wait to be seated."
• "Had to wait quite a while before any acknowledgement that we were there."
• "Service was slow but the waitress was great."
• "Waitress was polite but inattentive, we had to remind her about orders and wait a long time for food to arrive."
• "Service was terrible. Asked for a certain beer 3 times, when it came 20 minutes later I was given the wrong one."
• "Our server Jayden was very inattentive."

Food Quality

Pros:

• "Had both the breakfast and the carvery here, both are decent - the fried potato with bacon is amazing!"
• "Great traditional carvery, well cooked, portions were more than adequate, but there is an option to go larger."
• "The carvery was amazing, gutted there was no lamb but everything else was amazing."
• "Two courses for £12.99 bargain - apple and plum crumble was delish."
• "The food, as you would expect from Toby Carvery, was delicious."
• "The Meat Selection was amazing and all the veg and the macaroni cheese was literally to die for as always."
• "The food was nicely cooked and delicious."

Cons:

• "All in all dinner did end up being a bit bland for some reason not sure why as I couldn't point to any particular item that was at fault except perhaps the cauliflower cheese."
• "Food always looks good but then when you start to eat it's cold a lot of the time."
• "Food was terrible only 2 of the 4 of us could eat due to no bacon or eggs There was no bread had to wait."
• "When we got our food it was cold and quite frankly horrible."
• "The food was disgusting the potatoes were burnt the staff were rude."
• "The cauliflower cheese had no cheese."
• "The potatoes were under cooked and also the cauliflower was rock hard."

Atmosphere

Pros:

• "A lovely building and plenty of car park spaces for the size."
• "It was a lovely experience being back at Toby Carvey."
• "It's always very warm and comfortable here and the servers are very friendly too which helps make the atmosphere great."
• "Nice atmosphere.great staff."
• "This Toby carvery is clean and welcoming, with a lovely atmosphere."
• "The Atmosphere was that of an old pub which was really nice as well."
• "Went here to quaint pub for my mom's birthday on Saturday & had a lovely carvery very relaxing atmosphere."

Cons:

• "The atmosphere is giving racist as I'm a coloured person and every time I've been there I've been treated not so nicely as the non coloured persons before me and it shows.."
• "The atmosphere is terrible and not even slightly family friendly. Full of big groups of older men shouting swearing using the.mist disgraceful language including the c*** word!"
• "In short we won't be returning to this toby carvery the atmosphere is off."
• "Considering they specialise in one thing the great British carvery how can they constantly get it so wrong."
• "The atmosphere was somewhat lacking & service was ok if a bit slip dash."
• "Awful place. The food was cold and overcooked. The staff were unresponsive and soulless."
• "Worst Toby I have even been in in all my life."

Parking

Pros:

• "A lovely building and plenty of car park spaces for the size."
• "Ample parking, clean premises and lots of seating areas."
• "Free parking once you register your motor inside."
• "Plenty of parking spaces."

Cons:

• "MAKE SURE U PAY FOR PARKING I WENT THERE WAS NO SIGN SAYING TO PAY FOR PARKING, TODAY IVE JUST HAD A LETTER COME THROUGH I OWE £140 PARKING FINE FOR NOT PAYING TO PARK ON THE EMPTY CAR PARK."
• "However, I now have an £85 parking charge from Euro Car Parks saying I wasn't authorised to park there."
• "Went to grab some food and got fined for parking, you should be allowed to park at a restaurant and not have to worry about parking if your going inside for food."
• "Rip-off car parking charges - I don't expect to pay for car parking at a Toby."
• "Do not attend this establishment!!! Me and my family came here for my daughters birthday breakfast and got an £85 parking fine for the privilege !!!! "
• "However, just received a fine from them for £85 for unauthorised parking in their car park."
• "For then to get a letter saying we have a fine for 85 pounds for illegal parking."