Toby Carvery Hall Green Reviews Summary

Service

Pros:

• "Absolutely first class service ... Jamie looked after us and she went above and beyond for us."
• "The service from Alex was amazing, really polite and super attentive 👍Checked on how we found our food, if we wanted drinks, just an exceptional member of staff."
• "Staff were friendly and polite."
• "Great service."
• "Our waitress Laura (according to the receipt) was lovely."
• "Alice did a superb joy of serving us."
• "Service by our waitress Fred was excellent."

Cons:

• "Service not as good as our first visit after refurboration Marie made the visit memorable."
• "Would not know - service at the carvery way to slow. Was told 20 minutes for a table, it was more like half hour."
• "The waitress was obviously busy but it also seemed that she had her blinders on."
• "Very poor breakfast, the woman serving an older Irish woman rather rude and abrupt."
• "Visited carvery and wasn’t even greeted properly by SCOTT LANE, a manager he reckons."
• "the girl that took over forgot about us - we didn't get a check back and could have just walked out without paying."
• "Our waitress walked passed our table about 4 or 5 times with no acknowledgement."

Food Quality

Pros:

• "The food was hot and fresh looking. The selection was good and the taste was pleasing."
• "We had a delicious carvery as always."
• "The roast carvery was excellent. The beef was so tender and tasty."
• "Food was spot on, fresh and tasty."
• "The carvery was really fresh."
• "The food was wonderful too, a really good selection of sides, we all loved it."
• "The food was freshly and nicely cooked, well flavoured and we thoroughly enjoyed all of it."

Cons:

• "Meat portion was smaller than I've had at others. Vegetables etc were lukewarm."
• "Food wasn’t up to it’s normal standards unfortunately the veg choices was lacking no broccoli but sweetcorn? Bizarre."
• "All the food seemed to have a strange after taste, the cauliflower cheese was hard and tasted watery, and all four meats seemed to lack flavour."
• "Unfortunately the beef was very tough this week, my elderly Father only eats beef but could not chew it."
• "Beef chewy. Stuffing dry and hard. Roast potatoes black. Rude chef."
• "Some of the vegetables were luck warm and the beef was very bry."
• "Food ok meat portions very small, the beef was very tough. Good choice of vegetables. Slightly overpriced in my opinion."

Atmosphere & Cleanliness

Pros:

• "Very clean and a real pleasure to use the Toby Carvery Hall Green following its refurbishment."
• "The place was very warm and cosy."
• "Nice décor (just had a refurb)"
• "Most Toby's seem quite dark inside. This was the exception the whole place was bright and welcoming."
• "It was spotless, well organised."
• "Lovely clean and tidy. The waitress seated us by a window after asking."
• "Lovely inside and nice and clean."

Cons:

• "Shame about the toilets. They remembered me of a old working mens club. Definitely needed a revamp in the men's."
• "The meat carver looked like he hadn't washed his white coat in months."
• "Seating is cramped, and due to the hot plates where food is served you can get incredibly warm very quickly."
• "However, scared to return due to all the plates being very poorly washed. I found rough textured pieces of food from other people's meals on all of my plates and cutlery."
• "Ice cream machine had broken; only able to serve one sort of coffee (no decaf); service slow but friendly."
• "If you're going to promote the carvery with the cheap deals....at least have more than one chef cutting and serving the meats. Long queue...long wait in uncomfortable heat....no air con???"
• "Disappointing. Cold plates, warm food."

Value for Money

Pros:

• "Prices are great. Carvery portion is reasonable for the affordable price, so very happy and would likely come again."
• "There's no way you could produce this quality and quantity at home for the prices that we paid - and no washing up!"
• "For the price, it's hard to complain. You get a filling meal, albeit cheap and cheerful."
• "The refillable soft drinks are a nice touch and we felt that added to the sense we'd had excellent value for money."
• "Really good prices for good quality food and portions."
• "Overall it was reasonably priced and very enjoyable."
• "Can use Blue Light Card here also, which saved us money off the bill."

Cons:

• "Ordered a house salad, finally came after my family were already halfway through their carvery it was just a plateful of lettuce (which most was old was brown) and cucumber for £12.50!!"
• "Still good value, the £2 upgrade wasn't half price which wasn't clear, I didn't mind cause I should have asked."
• "We were charged £11:95 (Sunday) for his meal."
• "The bill was nearly £95 for 3 adults and 2 kids, they also charged £3.30 just for a refill soft drink, which mostly tasted weak..sorry Toby, never again."
• "Dessert portions verse value is based on opinion but not worth it."
• "At 11.99 per head, if I want more on my single visit for food then they should give me more."
• "Food was mediocre, disappointed the veg was frozen veg, not fresh."

Accessibility & Accommodation

Pros:

• "Great parking."
• "Ps. Parking is free but you have to enter your car registration, screen located inside as you wait to be seated."
• "Good table with wheelchair access which was as my emailed request."
• "Lovely welcome from staff and good table with wheelchair access."
• "You are always guaranteed a genuine & friendly welcome at Hall Green."
• "Staff cutting the meats were cheerful & polite, great experience."
• "When you went to choose your food one of the staff took your food to your table which is probably the Covid rules but it was done in a very pleasant manner."