"Excellent place with friendly, helpful staff and top quality food."
"The food carved in front of you and the staff with a smile on their face."
"The lady that was waiting our table, was sooooo lovely, considerate, polite and welcoming."
"The Staff looked after us with Great Customer Service we where Definitely looked after."
"The staff are gracious, and informative which is great."
"Absolutely great customer service from staff."
"The staff were really kind and patient!"
Cons:
"Staff were extremely slow to greet & seat us, even though it was quiet, to the point we were thinking of leaving."
"The staff were unhelpful and rude, this includes the chef serving us."
"The others were all walking around swearing at each other for not doing stuff or having to do stuff which was very unprofessional especially when kids were present."
"Poor service, unfriendly staff... Stood at entrance for ages to be seated for drinks."
"The staff seem to be all over the place."
"Not all staff are attentive and when they are sometimes too much just trying to get a tip at the end."
"The staff were all running around shouting like headless chickens while a lot of people were waiting to be seated."
Food Quality
Pros:
"The food was delicious and freshly cooked."
"When it came to our food there was a good choice available for the carvery and it was hot and not at all dry."
"The food was lovely and the carvery had a good selection."
"The carvery vege dishes were fresh and delicious!"
"Honestly the food was delicious!!!!"
"The food was lovely, hot with plenty of choice."
"The food was really nice and was still warm as sometimes you can get cold bits."
Cons:
"Asking for a full refund - quality was very poor."
"The cauliflower was hard the roaster were chewy and dry and the gravy was lumpy."
"No gravy available it had run out, food was ok but not the best, meat portion was minimal and could have been better sized."
"I won’t be going back for any Luke warm food at a pricey £64.00 for 4 of us."
"I would rate their meals of very poor standard."
"Food was bland, meat was fatty and everything seemed to be overcooked."
"The carvery meats were very bland and dry and the vegetables etc looked like they had been left under the heat light as they too were also dry."
Facility Cleanliness
Pros:
"The hotel was spotlessly clean, the staff helpful and friendly."
"It is nice and clean and the staff are very efficient in tidying and cleaning tables in a timely manner."
"Ladies bathroom is very nice and immaculate."
"The premises was very welcoming and spotless."
"Lovely food and a very clean and tidy pub."
"The place was clean and lovely."
"The room was pleasant, clean, high ceilings, large TV, USBs next to the bed."
Cons:
"There was also food waste and dirty cutlery on the floor underneath our table from previous customers."
"The food under tables and on seats and the floor left by previous customers was not cleaned up."
"Whilst queuing in for food I noticed dirty plates all over table and all over the waiting stations! It was filter!"
"The hygiene was also quite very poor."
"The ladies toilets however were absolutely disgusting."
"Toilets atrocious! No toilet paper one toilet with no seat vile stuff all over the floors and it was that bad I refuse to use it."
"It was a buffet style breakfast... the plate were filthy with old food on them."
Management & Organization
Pros:
"Management sorted it with complimentary drinks for 30mins of inconvenience."
"Service was amazing, it was lovely to see the General Manager helping not only FOH but the kitchen also as you rarely see it also the kitchens teamwork :)"
"The food service area is clean and efficient in serving the meat and keeping the area as tidy as possible."
"Well organised table plan (ideally book in advance)"
"Booked online for reservation. When we arrived, met with a warm welcome and shown to our table."
"It was very busy but was organised very well by the staff, we pre booked our table and requested a window seat this was ready on time."
"Great service by the one chap who seemed to have the whole place under his command, very friendly, prompt service and helped sort out the slight mix up that I'd made over the puddings!"
Cons:
"Too many people allowed into the building causing queues all through the building it was a fire hazard."
"I think you could reduce the amount of bookings as there were so many people waiting to be seated."
"We are so tired of the carpark to this pub not being monitored, constant loud music from youths in cars getting high or drunk."
"With two small children this was horrendous, really overcrowded and very disorganised."
"Despite booking a table over 24hrs before, when we arrived they were obviously over booked."
"Their system, whatever it may be? is not working, suggest you have a rethink!"
"Unfortunately everybody had the same idea of having a sunday carvery at the same time we first visited Dudley and it was absolutely crammed."