The Higher Trapp Hotel Reviews Summary

Room Quality

Pros:

• "The bedrooms were big and very comfortable."
• "The room we stayed it was called 'the girlie room' it was a great size, king bed, sofa bed that could easily sleep two kids and a single bed, iron and iron board, mini fridge, TV, DVDs."
• "Our room in the dog friendly lodge was most comfortable with lovely views."
• "Room was lovely (room 10)."
• "Our room was clean and comfortable."
• "The rooms are excellent and huge, very clean."
• "The room was excellent."

Cons:

• "Quite dated inside, but comfy beds."
• "Bedroom Inc furniture requires serious updates."
• "The only thing that let it down was peeling wallpaper in the room. (Room 3)."
• "Looks better on the outside than inside. Needs of updating inside."
• "First room allocated was tiny, stains on carpets and full of dust."
• "Our room in the lodge was very disappointing."
• "Rooms are old and very tired. Room service and waitresses ok, but the rest of them just rude."

Staff and Service

Pros:

• "The staff are all amazing and very helpful."
• "The staff were all very friendly, professional and helpful and our meals were spot on."
• "The staff are extremely friendly and very professional."
• "Rooms clean, good size and staff friendly."
• "The staff were very professional but approachable too, and did their best with all requests."
• "Staff were all excellent and Alice is a real asset to this hotel on reception, made such a fuss of Bruce my Springer Spaniel."
• "The staff are fabulous welcoming and friendly."

Cons:

• "A member of the bar staff seemed to take pleasure in making comments which were unnecessary and unprofessional and left us feeling uncomfortable."
• "We were not asked if we would like desert, waitress just cleared plates so I would say some training needed there."
• "The lady who seem to be in charge was very abrupt with my husband, when he enquired about Sunday lunch menu, need some training on customer service."
• "The waiting staff could be more attentive, a bit too much chatting and not enough service."
• "Could have done with more bar staff as service was slow at times due to only 1 person working in the bar."
• "Some of the staff look very very young so in my opinion don't have a lot of experience but do have scope to learn a lot."
• "Staff did not seem to know who was doing what."

Food Quality

Pros:

• "Meals excellent and a wide choice to choose from."
• "The food and drinks were good."
• "Breakfast was superb."
• "The food was amazing, the beef cooked to perfection just fell apart, definitely good value for money."
• "The food at the wedding breakfast and at breakfast time I thought was very good considering the difficulties of serving to so many at the same time."
• "The food was absolutely amazing and I can not wait to go back."
• "Food was out of this world would highly recommend."

Cons:

• "All four of us sent the meals back as the potato was only aired."
• "Although the service between starter and main was ok, after the main was eaten plates were left at least 20 minutes before being cleared."
• "There were far too few casino games for the number of people there, meaning you were queued up waiting to play for the majority of the 2 hours the games were on for."
• "Would love explanation why hotel upped price by over 20 for a wedding."
• "The breakfast was very basic and bar price extortionate."
• "Our evening meal was a total shambles as the food was inedible and reheated."
• "The only thing that is letting them down is the food... it was clear they hadn't prepared a proper vegan meal and just threw something together."

Value for Money

Pros:

• "All in all a good deal at a great price."
• "We always book the function room for our family Christmas get together, staff always helpful, friendly and food always lovely."
• "The food was amazing, the beef cooked to perfection just fell apart, definitely good value for money."
• "The whole experience from start to finish was flawless."
• "Great value for money on the all inclusive package."
• "The whole experience certainly is good value for money."
• "Great price and value for money."

Cons:

• "Very difficult to recommend at this price point."
• "I've come to the conclusion that it isn't actually value for money."
• "Would love explanation why hotel upped price by over 20 for a wedding."
• "The bar prices were too high and the emptiness of the area signified such."
• "Quite where they establish the costs for rooms is beyond us and these were special rates as we were attending a wedding."
• "For £119 per night it wasn't what you would expect."
• "The hotel itself is dated and tired, not worth the £109 we paid for the room which was small and overlooked a flat roof."

Location and Amenities

Pros:

• "There are not a lot of amenities around the hotel itself but it's great to get away from the hustle and bustle of cities for a few nights."
• "The hotel is set in beautiful grounds and is in a good spot."
• "Lovely place, in the countryside, out of the way of the hustle and bustle."
• "The hotels surroundings are picturesque and you'll definitely pick a picture postcard when you look through your viewfinder."
• "The location was perfect and, miraculously, the excellent August weather held on for us."
• "The hotel is set on a hillside with wonderful views."
• "The gardens are truly beautiful."

Cons:

• "In icy conditions the downward hill toward The Lodge is v. risky however there is car parking directly opposite."
• "Disabled parking is very poor, only two or three spaces and they are not monitored and often filled with people without a blue badge."
• "They offer no security to you or your belongings."
• "Their car park is in bad condition, and has a hill to get back to the disabled entrance."
• "Pouring with rain when we arrived, dark and a walk from the Lodge car park to our rooms, with no offer of help. Slippery walk in poor lighting to the door of the lodge."
• "The outdoor area too many steps and pebbles the pebbles wreaked my shoes."
• "The drinks reception room was a little tricky to shoot in as the space is narrow."