Dunston Hall Hotel, Spa & Golf Resort Reviews Summary

Category: Hotel

Address: Ipswich Rd, Norwich, NR14 8PQ, United Kingdom

Phone: +441508470444

Rating: 4.0
based on 455 reviews.

Staff Service

Pros:

  • "The staff tried to do their best and were polite."
  • "Every staff member we dealt with was very friendly and helpful."
  • "The staff are hard working, polite and offer a great level of service and they would merit five stars."
  • "Welcomed by Rahael on Reception."
  • "The staff are fantastic."
  • "Ben H served us our evening meal and he was so polite and attentive, a true credit to your staff team."
  • "The waiter and waitress Ben and Emma were very friendly and made us very comfortable."

Cons:

  • "Very disappointed..perhaps at some point the general manager might return my phone calls!!!!!!!!!”
  • "The attitude of a male member of staff in the golf shop was appalling."
  • "In all the reception and restaurant constantly need chasing and you always get a different answer from different staff."
  • "Nobody checks on you, you have to go and physically get a staff member."
  • "Service very poor. Cakes were okay, sandwiches were stodgy and our latte's were Luke warm/cold."
  • "Slow staff in the bar area. Didn't know what they were doing, half the time."
  • "Communication and customer care is not a concern for this hotel."

Room Quality

Pros:

  • "The room was outstanding with a patio, area for our labradoodle."
  • "Our room was good, comfortable, spacious. Good bathroom & shower."
  • "Large bedrooms, very comfortable bed and a very good walk in shower as I had requested a no bath room if possible."
  • "The room was clean and comfortable with a good selection of teas and coffees, a mini fridge, safe and a good sized TV, the bed was comfortable and we all slept well with no disturbances."
  • "Our room looked as though it had recently been refurbished, which was great! Plenty of space and a nice clean bathroom."
  • "Bedroom King size double, Clean and bed was very comfortable."
  • "The room we stayed in was absolutely amazing it was a suite in the old part of the hotel... beautiful features."

Cons:

  • "Room was unbearable hot even in October (no heating was on and air con wasn’t working, no remote for air con and reception unhelpful with this problem)."
  • "The only sad part was that the heating system was dreadful."
  • "The room was very hot for late October... The ceiling fan did not work and after inspection the wires had been cut."
  • "The room I stayed in was dated, and anything above 5 foot was dusty."
  • "Room wasn't clean on arrival, hair on bathroom floor, ash on window sill, stained bedding."
  • "The rooms for such an apparently grand hotel were very disappointing, the two we had needed were well overdue an overhaul."
  • "The room was awful and dated but I didn’t investigate further as the spa closed at 7pm and I was desperate to get there."

Facilities

Pros:

  • "The pool was lovely and I was surprised at how big it was. It was also lovely and warm."
  • "SPA treatment team superb."
  • "Spa treatment and facilities great."
  • "Nice size pool and jacuzzi /steam room."
  • "The Lilac Room spa was super. The pool facilities are very good."
  • "The hotel gym and swimming pool had excellent facilities, towels, hair driers, soap, bags and spin dry machine for wet swim costumes."
  • "We made use of the Spa facilities, the pool, spa pool, Sauna and Hammam and all were good."

Cons:

  • "The changing rooms are a joke; the showers are out of order and just disgusting."
  • "Sauna/steam room shuts at 7pm on a weekend."
  • "Spa is very big but again very dirty."
  • "The sauna windows were filthy, dirty plaster by the swimming pool."
  • "Pool area a little tired and bit cold, pool side showers were not working."
  • "The spa is an absolute disgrace, filthy, and has lots of children running about, so it is not very relaxing."
  • "The spa facilities, for such a big hotel with so many rooms was small and the sauna/steam room temperature wasn't right."

Food Quality

Pros:

  • "They easily catered for us at dinner and the food was nice, also reasonably priced."
  • "The food was lovely, due to size of our group we preordered and as far as I'm aware everyone got what they wanted!"
  • "The breakfast was really nice and included everything you could want."
  • "The second night dinner was as if we ate in a totally different restaurant. Food was on time and tasty."
  • "Drinks are very expensive but food was good value for money."
  • "The evening meal was excellent on all of the nights and I can highly recommend the mussels from the starters."
  • "The dinner was very good - service was great and the breakfast was equally as good."

Thanks! Your review is awaiting moderation.