Dunston Hall Hotel, Spa & Golf Resort Reviews Summary
Category: Hotel
Address: Ipswich Rd, Norwich, NR14 8PQ, United Kingdom
Phone: +441508470444
Rating: 4.0
based on 455 reviews.
Staff Service
Pros:
"The staff tried to do their best and were polite."
"Every staff member we dealt with was very friendly and helpful."
"The staff are hard working, polite and offer a great level of service and they would merit five stars."
"Welcomed by Rahael on Reception."
"The staff are fantastic."
"Ben H served us our evening meal and he was so polite and attentive, a true credit to your staff team."
"The waiter and waitress Ben and Emma were very friendly and made us very comfortable."
Cons:
"Very disappointed..perhaps at some point the general manager might return my phone calls!!!!!!!!!”
"The attitude of a male member of staff in the golf shop was appalling."
"In all the reception and restaurant constantly need chasing and you always get a different answer from different staff."
"Nobody checks on you, you have to go and physically get a staff member."
"Service very poor. Cakes were okay, sandwiches were stodgy and our latte's were Luke warm/cold."
"Slow staff in the bar area. Didn't know what they were doing, half the time."
"Communication and customer care is not a concern for this hotel."
Room Quality
Pros:
"The room was outstanding with a patio, area for our labradoodle."
"Our room was good, comfortable, spacious. Good bathroom & shower."
"Large bedrooms, very comfortable bed and a very good walk in shower as I had requested a no bath room if possible."
"The room was clean and comfortable with a good selection of teas and coffees, a mini fridge, safe and a good sized TV, the bed was comfortable and we all slept well with no disturbances."
"Our room looked as though it had recently been refurbished, which was great! Plenty of space and a nice clean bathroom."
"Bedroom King size double, Clean and bed was very comfortable."
"The room we stayed in was absolutely amazing it was a suite in the old part of the hotel... beautiful features."
Cons:
"Room was unbearable hot even in October (no heating was on and air con wasn’t working, no remote for air con and reception unhelpful with this problem)."
"The only sad part was that the heating system was dreadful."
"The room was very hot for late October... The ceiling fan did not work and after inspection the wires had been cut."
"The room I stayed in was dated, and anything above 5 foot was dusty."
"Room wasn't clean on arrival, hair on bathroom floor, ash on window sill, stained bedding."
"The rooms for such an apparently grand hotel were very disappointing, the two we had needed were well overdue an overhaul."
"The room was awful and dated but I didn’t investigate further as the spa closed at 7pm and I was desperate to get there."
Facilities
Pros:
"The pool was lovely and I was surprised at how big it was. It was also lovely and warm."
"SPA treatment team superb."
"Spa treatment and facilities great."
"Nice size pool and jacuzzi /steam room."
"The Lilac Room spa was super. The pool facilities are very good."
"The hotel gym and swimming pool had excellent facilities, towels, hair driers, soap, bags and spin dry machine for wet swim costumes."
"We made use of the Spa facilities, the pool, spa pool, Sauna and Hammam and all were good."
Cons:
"The changing rooms are a joke; the showers are out of order and just disgusting."
"Sauna/steam room shuts at 7pm on a weekend."
"Spa is very big but again very dirty."
"The sauna windows were filthy, dirty plaster by the swimming pool."
"Pool area a little tired and bit cold, pool side showers were not working."
"The spa is an absolute disgrace, filthy, and has lots of children running about, so it is not very relaxing."
"The spa facilities, for such a big hotel with so many rooms was small and the sauna/steam room temperature wasn't right."
Food Quality
Pros:
"They easily catered for us at dinner and the food was nice, also reasonably priced."
"The food was lovely, due to size of our group we preordered and as far as I'm aware everyone got what they wanted!"
"The breakfast was really nice and included everything you could want."
"The second night dinner was as if we ate in a totally different restaurant. Food was on time and tasty."
"Drinks are very expensive but food was good value for money."
"The evening meal was excellent on all of the nights and I can highly recommend the mussels from the starters."
"The dinner was very good - service was great and the breakfast was equally as good."