The Hoste Reviews Summary

Staff and Service

Pros:

• "Jade and her team went above and beyond to ensure that our day went smoothly and that we and our guests had the best possible time."
• "Every member of staff we encountered, the service and the food - all first class."
• "As soon as we arrived at the venue to set up the day before the wedding, we were met with extremely helpful, courteous and considerate staff who made us feel welcome."
• "All three went above and beyond to make our stay pleasurable, and we greatly appreciate all their efforts to give excellent customer service."
• "Staff were amazing. Special shout out to Charles who was super friendly, helpful and charming."
• "The staff were superb, nothing was too much trouble, and they were so accommodating."
• "Staff are very attentive and lovely."

Cons:

• "The staff were ignorant and showed no remorse."
• "Service was not what you would expect from a supposed luxury hotel and pub."
• "Service not good at all - forgotten orders including sides that arrived after meal was finished."
• "We had five different surley waiters/waitresses which made the whole experience feel unfriendly."
• "Service is dreadful from a completely demotivated under trained team."
• "Service was poor from the off - slow to take food orders, slow for drinks orders to arrive."
• "The waiters were rude, blunt and dismissive of us."

Rooms and Amenities

Pros:

• "It was spacious and luxurious, walk in shower, big bed and so much space."
• "Very clean, nicely decorated room with mini bar, air con and teas & coffees."
• "Spacious and comfortable room, well furnished and clean."
• "Rooms immaculate with tasteful decor, staff friendly and very accommodating."
• "The room was clean and cozy."
• "Rooms were very comfortable and recently refurbished."
• "The hotel room was in immaculate condition with an excellent bathroom."

Cons:

• "Standard of room certainly not worth £190 price tag."
• "The plumbing was horrendously noisy."
• "Bathrooms a little tired, but rooms are still nice."
• "We've been visiting The Hoste for over 10 years and this is the worst room ever. Room 29. You can't watch TV from the bed because the walls are only 3 feet high and because it's so small they can only fit in one chair."
• "Upon check in to our room (£290 per night), we discovered a huge flattened daddy long legs on the bathroom wall, in clear view next to the shower head."
• "We had a premier room, was dirty and worn out.... air con blowing water over the bed.... not 4 star.... best advised to avoid."
• "Furthermore our bathroom had no window, which isn't a huge issue if you have an extractor fan which we did, but again... it didn't work(!)."

Food and Dining

Pros:

• "The food, once with us, was delicious: full marks especially to the desserts!"
• "Really tasty food and great service."
• "Delicious food and drinks (best bloody Mary ever!!!), fairly priced."
• "The fish and chips and sticky toffee pudding were spot on, and not over priced."
• "The food is outstanding, fresh local dishes are available on the day."
• "The restaurant offers a diverse menu featuring locally sourced ingredients prepared to perfection."
• "The food was delicious and the atmosphere was wonderful."

Cons:

• "Absolutely appalling experience. Have gone for a meal with my brother and he is 16 and was denied a drink with his meal."
• "The standard pub classics looked fine, but two dishes that wee not meat/fish and chips wee not worth it has they been half the price."
• "Ordered a charcuterie board as a starter - which was tiny, overpriced and despite asking for it as a starter, it was delivered with our main courses."
• "The beef was under seasoned and bland, roast potatoes had not been shown a glimpse of fat in the roast tin and frankly were just boiled potatoes."
• "Food was very poor certainly not worth the price tag A la carte menu is the same menu as the brasserie except for 3 items."
• "Menus are ridiculously overpriced."
• "The food in the dining room was good-ish, but again, over priced."

Value and Pricing

Pros:

• "Little tip that we didn’t know about was that hotel guests get free tea and coffee throughout the day!"
• "She apologised and offered the puddings for free."
• "Lunch was also excellent, the price was reasonable."
• "Delicious sharing board (olives, hummus, baba ganoush, cured meats, salad) and wonderful coffee too."
• "Room was beautiful and amazing for the price."
• "Great tasting food and the presentation of both the food and beer was top notch."
• "Breakfast selection was brilliant and food really good."

Cons:

• "£290 for one night makes it a very expensive stay."
• "Overall the price came to just over £100 which is utterly ridiculous."
• "Nearly £20 for a pint of beer, large glass of pino and a packet of crisps seems excessive."
• "Quite pricey. Especially at the bar."
• "It was £250 for a room where you could do absolutely nothing."
• "When we checked out and handed over £300 for the experience."
• "I don’t appreciate a non mentioned 10% service charge added to the bill."

Atmosphere and Experience

Pros:

• "The Hoste itself has an incredible cinema and bar that you can drink dry!"
• "Awesome establishment, excellent staff, real customer service 1950s style."
• "We were there for the Xmas jazz night, which was great fun and had a great atmosphere."
• "Fabulous! We went for our minimoon. In arrival we were upgraded to a huge room."
• "Great hotel and wonderful and attentive team. Lots of different rooms to explore and you can feel the history all around you."
• "The atmosphere is very welcoming - the fire was very warm, and it has a sense of being a very traditional English pub."
• "Brilliant atmosphere and mind-blowing food."

Cons:

• "Now it’s a very different half filled quiet vibe."
• "We felt at times we were forgotten and didn't feel particularly welcome or looked after."
• "Dirty glasses standing around everywhere in upstairs lounge for hours plus coffee machine out of order too."
• "Really disappointing after heard such great reviews over the years."
• "Because we didn’t include ourselves in their rob off New Years Party we were treated very much like outsiders."
• "We left feeling a bit flat and probably would not recommend."
• "We were made to feel like we 'weren't good enough' to be sitting on their premises."