Mill on the Soar Reviews Summary

Service

Pros:

• "All staff I engaged with were friendly and helpful."
• "Staff were really attentive, and quickly realised and took order manually."
• "Welcoming staff, friendly atmosphere and great food."
• "The welcome and helpfulness of all the staff on our two night stay was excellent."
• "Friendly staff on arrival. Prompt service, easy to order."
• "Extremely friendly staff, including a young gentleman called Ewan who is so pleasant, helpful and enthusiastic in his role."
• "Staff very nice and helpful."

Cons:

• "We stopped coming here because of the terrible service and cold food."
• "Service slow but it was busy."
• "A smile might have helped but instead she was just snappy and borderline rude."
• "Staff insisted we used App for ordering from the garden but it wasn't working, told staff - indifferent, rude and unhelpful."
• "Not enough staff. Long queues."
• "Staff were slow and unattentive."
• "Poor customer service from not very warm friendly bar staff."

Food Quality

Pros:

• "Food was amazing and plenty of it."
• "The food was plentiful and well cooked, tasty."
• "The food was good, especially the steak pie."
• "The food was amazing, fresh and red hot."
• "The food here was exceptional, well prepared, cooked with customers in mind."
• "The food was fantastic."
• "Food was nice warm and good value for money."

Cons:

• "All I could taste was GARLIC.... why oh why does everything have to have garlic on it."
• "An all day breakfast was badly overcooked with what I think we're veggy sausages which were very unpleasant."
• "Food arrived cold and mine had hairs in it."
• "When the food came out we tried a chip cuz they looked like they weren't freshly cooked and they were cold."
• "The burgers were overcooked and dry."
• "Food took a long time to be served and was of a very low quality."
• "The food wasn't very nice either!"

Ambiance & Cleanliness

Pros:

• "The environment was nice!"
• "The outside area is great for children."
• "Really nice pub with great facilities for young children... the staff were friendly."
• "The pub is nicely decorated, and really open and bright."
• "The restaurant in the main pub was spotless."
• "Good ambience and lovely place."
• "With lovely surroundings."

Cons:

• "The first table we sat at was covered in ants."
• "The floor around the table was covered in food/crumbs from the previous diners."
• "Child play area unsafe broken ropes board for climbing rotten."
• "Shame that there were rats all round the bins in the car park."
• "The play area is becoming dangerous with a crumbling climbing wall and uneven floor."
• "The toilets were absolutely disgusting and looked like they hadn’t been cleaned in years."
• "The pub garden was filthy - rubbish all over the floor. No staff, massive cue to get food."

Accommodation

Pros:

• "Nice room but there was a mobile refrigeration trailer outside our room, compressor noise 24/7."
• "The bed was comfy, plenty of Pillows and a nice ambient temperature."
• "The room I stayed in was spacious, and really clean."
• "Rooms lovely/clean and bed very comfortable."
• "Room was fantastic it was nice and warm, big too."
• "The rooms have comfortable beds and a tidy bathroom with good water pressure in the shower."
• "Stayed here for 3 nights due to a travel with work, Room was cleaned daily, fresh towels."

Cons:

• "Dreadful. Dirty sheet, wallpaper missing, toilet chipped in the bottom, bottom of Bath marked."
• "My room was clean but dated."
• "Rooms are clean and comfy but the bathrooms are desperate for upgrade."
• "Bathroom was a bit of a mess with enamel peeling and smelled like an Ash tray."
• "Paid £55 for an outdated, untidy, dismal looking and bad smelling room."
• "Bathroom was in pretty bad condition."
• "Everything about the place was so old and shabby it needs to be closed and totally refurbished."