Oadby Owl Reviews Summary

Cleanliness

Pros:

• "The place was clean and welcoming."
• "The entire pub is extraordinarily clean."
• "Toilets were clean."
• "The premises were clean, tidy and well maintained."
• "Pleasent and cosy! Clean and tidy and areas are easy to get round!"
• "The restaurant / pub was lovely and clean."

Cons:

• "The down side was place very dirty and everywhere sticky."
• "The plates and cutlery are very dirty."
• "The worst thing was how dirty this place had become mirror and glass near booths cover in fingerprints."
• "Vile place so so dirty toilets haven't seen bleach for a long time."
• "Not the cleanest place to eat, menus and tables often not wiped properly and covered in sticky left overs."
• "The place looks like a bomb has hit it at times."
• "Toilets well what can i say.. cobwebs every where no lock on toilet had to go sainsburys instead."

Service

Pros:

• "Service team were extremely pleasant."
• "Staff were friendly and professional."
• "Good service, nice staff, made me feel welcome and at home in the establishment."
• "Staff where outstanding very friendly and very helpful lady behind bar very bubbly and helpful."
• "The staff were friendly and helpful."
• "Staff were very friendly and food and drink came out quickly after ordering."
• "Service was excellent - all staff certainly worked extremely hard considering how busy they were."

Cons:

• "Service was little slow but they had a big birthday party that day so, understood."
• "Service was a shambles!"
• "Took 25 mins to order food as the person serving was more interested in watching the football."
• "Service very slow and poor four of us eating first two finished before second two turned up."
• "Service very poor one trying to take orders so big ques."
• "Service is very quick, always playing sports and the booths even have their own mini TV."
• "Service is really slow."

Food Quality

Pros:

• "However you get a lot of food for your money and everything was nice and hot."
• "Always good food here!"
• "You get what you pay for. Food is certainly up to standard."
• "Haven't had a bad meal at the owl."
• "The food is always tasty and the majority of the time it is quick to come out."
• "Food was absolutely delicious! Might be the best roast potatoes we've ever had!"
• "All meals were freshly cooked hot and tasted delicious."

Cons:

• "Curry was a bit bland. Garlic breads were burnt. Salad wasn’t very fresh."
• "The roast is appalling! Beef inedible, chewy, dry."
• "Burnt garlic bread, re heated fish fingers and reheated French fries rather than fresh chips."
• "The fish was cold in the middle and the kids pizza was hard underneath."
• "The chicken was undercooked (this was for my 9 month old granddaughter)."
• "The beef so tough wouldn't cut, the mash potatoes was stone cold smash and the cauliflower was almost raw."
• "The seafood platter was a plate of crispy coating that had been overcooked with little filling."

Management and Staff Attitude

Pros:

• "Staff were friendly and welcoming."
• "Keep up the good work raymondo and your band of merry oadby owl-ettes...👍👍👍"
• "Really friendly staff, the gentleman that served our food was very polite."
• "The service is amazing and most of the time they are extremely polite and very well performed."
• "Eaten here on numerous occasions. Keep returning for the excellent food & friendly service."
• "The staff were amazing! Super friendly and accommodating."
• "All the staff were very friendly and helpful."

Cons:

• "The place seems to lack a ‘management presence’ behind it."
• "Staff attitude (when I was querying my bill) - Guarded and unhelpful."
• "The manager was quite rude and dismissive."
• "Just left will not go back, rude man who I assume was the manager, large with a beard stood behind the bar making rude comments."
• "Manager/owners attitude (when still querying my bill) - downright rude and borderline aggressive."
• "Staff were not particularly helpful but did their job without complaining or smiling."
• "A large bearded man I can only describe to be the manager had a terrible attitude, and was rude."