The Grange Farm Reviews Summary

Service

Pros:

• "Pleasant bar staff but explicitly Arran - kind and patient waiter made our afternoon a lovely experience at The Grange Farm."
• "The assistant manager Chris was great and very helpful."
• "Very happy with our service, would definitely return and recommend this pub to family and friends."
• "The service was also fantastic, staff were nice and friendly."
• "Staff explained the procedures in place and were attentive and professional."
• "Our waitress Shania was extremely friendly and helpful. Excellent customer service skills 👍"
• "The staff where fantastic!"

Cons:

• "Clearly the restaurant could not cope, the kitchen could not cope and ultimately and most importantly the manager could not cope and take accountability."
• "Staff seemed stressed and unorganised."
• "The service was extremely slow. we arrived at 12.45 but food didn't come out till 2.20pm."
• "The waitress took the order for drinks and forgot, kept me wait for ages."
• "We were seated at a table that the chairs needed reupholstering, our drink order was taken promptly and came quickly, the food however took a good ten mins to be ordered."
• "Waited 45 mins for starters and same again for mains."
• "The service seemed slow given the number of customers."

Food Quality

Pros:

• "Steak was good, chicken (breast) was overcooked and very dry, rice - undercooked."
• "Had carvery very late afternoon today 1st time here fantastic meal with grandchildren."
• "This pub had a really nice atmosphere and the food tasted lovely and was well presented."
• "Lovely pub restaurant. They have a nice varied menu. Had the fish and chips and caesar salad for mains. Very tasty and well presented."
• "The food was wonderful and the apple pie was something very special."
• "The food we were served was very good."
• "Everyone had roasts and they were lovely! The portion sizes were just right and all the food was really tasty."

Cons:

• "Beef was tough and chewy, two small parsnips and a blob of green cabbage was a poor excuse for veg."
• "Boxing day disaster! Arrived today to find our complete order had been lost, unfortunately most of our choices had to be changed as half the food had run out."
• "under cooked steak, food missing from our meals bland burgers with a handful of chips."
• "Food came out the fries were burnt and stuck together and the chicken sandwich was dry and cold."
• "The food however was very average unfortunately."
• "The portion sizes are small, ordering from the main menu (not the lunch menu) it should be a decent meal, you shouldn’t be leaving the place hungry £65 later."
• "roast potatoes mushy and more like boiled, parsnips rock hard, veg bland and food warm not hot."

Ambiance

Pros:

• "Very cozy atmosphere and furnished."
• "Nice ambiance."
• "It has lots of charm and character with very helpful and friendly staff."
• "I loved the layout and the view from the windows."
• "Gorgeous pub to meet a friend for dinner; the atmosphere was lovely - warm and cosy - and the food was delicious."
• "The service was attentive and friendly and the pub itself was really cozy with the open fires roaring!"
• "A nice and chilled atmosphere here at this pub."

Cons:

• "The pub was very draughty and cold in our area."
• "The restaurant was freezing. Had to move tables as so cold and everyone was asking to do the same to get closer to the open fire."
• "Was a cold evening and this was also the case and reflected inside, all the group were cold."
• "The weather was chilly outside as it was inside! There were so many draughts coming from all directions due to the fire at one end and the door at the other."
• "The room was not very warm even though the fire was lit."
• "The dining room is a little cramped and tables are quite close."
• "The atmosphere was also not quite on point after an argument broke out."