Hope & Anchor Reviews Summary

Food Quality

Pros:

• "I enjoyed the traditional pub fare, especially the local flavors infused into the dishes."
• "Food was excellent and we did not have to wait long even though it was busy."
• "Food is great for the price."
• "Food was served hot and fast with good presentation. Price was cheap, portion sizes large."
• "Food is delicious and very good for the money, you get so much it’s always a challenge trying to finish it."
• "The food was great and was presented beautifully."
• "Food was hot and tasty."

Cons:

• "Bill for 7 meals just 3 cokes in that no puddings £80 and 2 chicken wings dinners charged as main came out as starters sure I was over charged."
• "The food was alright but nothing impressive."
• "The fish batter appeared dark in colour and oily, breaking easily when lifted with a fork, with strong burnt smell and taste."
• "Absolutely shockingly awful Sunday roast had run out of roasties so gave us extra mash aka play dough meal was cheap and tasted even cheaper than it was."
• "Yorkshire pudding tasted like cardboard, beef was too peppery, Mash potato had been sat a while it had started to go hard."
• "The enchiladas were dreadful. It didn't taste nice, the cheese on top looked horrid and the filling was flavourless and horrid."
• "Food was cold and wasn't nice to eat. It's a shame because usually it's great and lovely atmosphere."

Service

Pros:

• "The staff were really friendly and helpful."
• "They are down to earth, smiling and joking and make you feel like your family."
• "Service was good."
• "Staff friendly and helpful."
• "The service was outstanding, with our server being very attentive."
• "The staff are always so lovely and friendly."
• "Staff pleasant and friendly. Good service."

Cons:

• "The service was ok but didn't seem to be many staff there working."
• "A member of staff took it to show the manager who couldn't even be bothered to come out and apologise."
• "today's waitress was appalling had to ask twice for coleslaw and never even said sorry."
• "Staff are lazy and don't know what they are doing."
• "I did notice some service delays during busy times."
• "We had to ask someone to clean our table after 10 minutes waiting as staff were busy talking."
• "The girl we spoke to on arrival was not so helpful."

Cleanliness

Pros:

• "Lovely clean family pub on the river bank with seating inside and out."
• "A little gem of a place next to a canal, you can sit and watch the canal boats go past."
• "Lovely warm ambience to unwind in."

Cons:

• "Toilets are dirty as is the whole place."
• "The table were sticky, smelly and unpleasant, hygiene is not the top of this place!"
• "The place was dirty, cutlery was dirty, menus were sticky from people handling them."
• "Tables, doors, menus, condiments etc sticky and grubby."
• "Very poor experience. Very dark dated interior which I would not be happy sitting."
• "The toilets were dirty didn't look like they had been cleaned in ages toilet wobbled when sat on."
• "table was dirty, tray unwashed, both mugs and saucers chipped in several places, teaspoons also not clean."

Atmosphere

Pros:

• "It's still a great place to unwind with friends, savor good food, and soak in the classic British pub vibes."
• "The pub that feels like a real country pub rather than a manufactured one."
• "Really nice family friendly pub."

Cons:

• "We will not be returning."
• "very poorly managed Me and my wife have have used this place as a date night for years never again 0 Stars is to high now."
• "All of the bins where overflowing, litter and rubbish everywhere and the floor was covered with cigarette ends."
• "Customer service is awful."
• "Very poor experience. Very dark dated interior which I would not be happy sitting."
• "The dining room was like a playgroup full of screaming toddlers."
• "General view is pub needs an internal refurbishment, its dingy and dark."

Value

Pros:

• "Food is great for the price."
• "Food was served hot and fast with good presentation. Price was cheap, portion sizes large."
• "Food is delicious and very good for the money, you get so much it’s always a challenge trying to finish it."

Cons:

• "Bill for 7 meals just 3 cokes in that no puddings £80 and 2 chicken wings dinners charged as main came out as starters sure I was over charged."
• "Absolutely shockingly awful Sunday roast had run out of roasties so gave us extra mash aka play dough meal was cheap and tasted even cheaper than it was."
• "Yorkshire pudding tasted like cardboard, beef was too peppery, Mash potato had been sat a while it had started to go hard."
• "The enchiladas were dreadful. It didn't taste nice, the cheese on top looked horrid and the filling was flavourless and horrid."
• "Food was cold and wasn't nice to eat. It's a shame because usually it's great and lovely atmosphere."
• "However I ordered a steak, medium and it came out rare, pure pink but no blood so therefore was an old steak, couldn't even cut it properly."
• "This place in general is looking tired and the Sunday lunch although appears good value for money is undercooked and tasteless."