Circa London Southwark Estate Agents Reviews Summary

Efficiency in Service

Pros:

• "They helped us find the property, were very efficient with the offer and forms that needed to be signed, and also very good communications."
• "I was particularly impressed by her proactive approach in negotiating good terms on my behalf."
• "The friendly team asks detailed and balanced questions whether you are buying, selling or renting."
• "The whole process, from arranging a viewing to signing the tenancy agreement, was smooth and easy with her."
• "She promptly responded to my request and arranged a plumber quickly."
• "Their exceptional level of help, resourcefulness, and prompt communication truly stood out."
• "Riley and his team made finding a new rental an absolute breeze. From start to finish, they were always available and willing to answer any questions."
• "She acted promptly and efficiently so that we could be the first to send in an offer and was very available to answer any questions throughout the process."

Cons:

• "The agency took weeks to respond and the landlord failed to act quickly, as they wanted further quotes… ridiculous knowing that they failed to do the LEGAL REQUIREMENT of servicing the boiler."
• "We signed the contract without visiting the flat and before moving in, we asked the agent with Circa whether there was already a router at the property. The agent did not say there was one even though they had done a video flat tour before."
• "This is seriously the worst estate agent I have the displeasure of dealing with as a tenant. They deploy all the nice and capable people to get you to rent the place and then they leave the unprofessional people to manage the flat."

Professionalism and Responsiveness

Pros:

• "She was attentive in helping us find our property, and also very helpful in any queries we had."
• "There was a drainage issue earlier, and she promptly responded to my request and arranged a plumber quickly."
• "They consistently responded quickly to my queries, making the process smooth and stress-free."
• "Ashley and Isabelle were both exceptional. They were knowledgable, charming and clear."
• "Rocio from Circa Agency consistently proved to be an outstanding property manager."
• "You don’t often get much of a service from letting agents but Circa and Rocio performed brilliantly."
• "Riley was really helpful, he was always quick to find the right flat for me and arranged viewings quickly."
• "Would definitely recommend renting through Circa and although we’ve only recently started liaising with the property management team - all good there as well!"

Cons:

• "They took weeks to respond and the landlord failed to act quickly, as they wanted further quotes… ridiculous knowing that they failed to do the LEGAL REQUIREMENT of servicing the boiler."
• "There is too much to say in one review. The company rents out subpar properties - my apartment was without gas for a month. The company left me and flatmate with an inch of water throughout the apartment in three days."
• "The safety of the properties that are rented also seems to be of little interest - windows and doors and locks are poorly maintained. Complete failure of an establishment."

Customer Satisfaction

Pros:

• "Carina and her team even followed up with us after we had moved in to check if everything had run smoothly and we were settling in well."
• "Rocio has been my property manager for 2 years now and she's been very reliable and responsive."
• "I have been buying and selling my home in London for years and Circa definitely comes up to the very top of ratings."
• "I had an extremely positive experience working with Laura while looking for a new apartment to rent in London."
• "I had a fantastic experience working with Riley to secure an apartment in London."
• "We found a house & signed the tenancy within a week with Carina from Circa!"
• "As a tenant in property managed by Circa London, I have had regular occasion to deal with Rocio. She is FABULOUS!"
• "It was really great experience to work with Riely. I worried to rent a house overseas but he removed my concerns absolutely."

Cons:

• "After our first months of living there, we realized that the boiler for heating was leaking and overheating. The agency took weeks to respond and the landlord failed to act quickly."
• "The company left me and flatmate with an inch of water throughout the apartment in three days."
• "This is seriously the worst estate agent I have the displeasure of dealing with as a tenant."