Address: 3-5 Dock St, London, E1 8JN, United Kingdom
Phone: +442074800120
Rating: 4.7
based on 302 reviews.
Customer Service
Pros:
"Ashley was incredibly quick to get back to me and gave a perfect viewing, answering all my questions."
"Amirah... was very quick to find an alternative solution."
"Natalie is always available to help and clarify the process anytime I need."
"Manager Conor Bunn worked tirelessly on my behalf (seller of property) with an exceptional level of communication through the whole process."
"Jack Harrison was very friendly, knowledgeable and helpful showing me round the property that I enquired about."
"Throughout the process, he has been professional and responsive towards any of our queries."
"Natalie G., she is very helpful and kind."
Cons:
"This is UNACCEPTABLE. There was nothing more than a tight lipped phone apology - no compensation, no help in me finding a place to stay."
"Once we were in and needed something from the estate agent, that's when they became your typical agent - passing blame, ignoring emails and calls."
"They kept ignoring our emails."
"Reference check process was a whole other headache with a largely incompetent third party with zero transparency or updates."
"This was incredibly stressful and I'm lucky to not have had to move things from an existing apartment - what if I had booked a moving truck? What if I had any other commitments the week after? This is inexcusable."
"We sent pictures and asked for it to be cleaned and they kept ignoring our emails."
"They tried to scam us 250 pounds to remove hair from the property."
Property Management
Pros:
"All the paper work was completed in 2 months and I was ready to move in quickly."
"I was always kept up to date with viewing interest and viewing feedback."
"We found it in less than 48 hours thanks to Claire."
"Jake... was super responsive and helpful with email communications and calls."
"LudlowThompson agency provided outstanding service throughout the entire process of renting a new flat."
"A very professional agency, Vijay was excellent, he ensured that the process was smooth and efficient!"
"Great experience letting my flat with Ludlow Thompson."
Cons:
"Sadly moved into a very dirty property with no working heating or cooker and a lot of scum and grime everywhere."
"There was food left in the fridge & freezer & belongings of previous tenants throughout the property."
"We had to move out before we even started to live there because till the last moment there was no plan when and how the work will be done and the environment in the flat was not inhabitation friendly."
"Moved into the flat and it was poorly cleaned - dusty, dirty carpets, insects in the carpet."
"Writing this on behalf of a landlord who let her property through Ludlow Thompson. The tenant smashed the property to pieces, including the windows and interior, and after several days Ludlow Thompson appear to have little interest in helping their overseas client solve the situation or make the building secure."
"They let me an apartment knowing that the shower was not working and never told me until i transferred 6 months rent plus the security deposit."
"Got into the apartment to realize that the carpets hadn't been professionally cleaned as the agent so quickly promised on the first day, and repairs throughout the flat still needed to be done."
Professionalism
Pros:
"Conor and his team at Ludlow offered honest advise during the whole daunting process of finding and buying a property."
"Definitely would recommend for a professional and kind agency."
"It really feels like he cares about us, and will go the extra mile to make sure you (as future tenants) are comfortable."
"I honestly haven't experienced a letting agent with as much care and dedication as Claire and I wouldn't hesitate to recommend her or Ludlow Thompson to anyone, landlord or tenant, looking to rent."
"He is professional, knowledgeable and very responsive."
"He was not the typical pushy estate agent; he listened to what we were looking for."
"Natalie was very informative and helpful, an excellent sales agent who knew the property well."
Cons:
"Poor business model - potential discrimination against people who are non-UK citizens, but residents."
"These ones here blatantly will advertise Shared Ownership properties at only the 60% share price - and not tell you that that is the case until a mortgage broker confronts the staff with the naked truth."
"Only requirement I do not understand is why i need to use this company’s specific mortgage partners for the process when placing an offer."
"When we brought this up with Ludlow Thompson, sharing with them all of the correspondence we’d had with them clearly promising a 36 month contract with 18 month break clause, they have completely ignored us and offered no assistance or even an apology for their error/ bare-faced lie."
"Have been charged unlawful fees & have reported to Trading Standards."
"Some were excessively pushing me to make an offer instantly, some clearly making up stories about the seller's situation and others spinning a situation about the property to get me to move quickly."
"And even then, they continue the deception and continue to advertise online, through text messages and in their shop windows a partial price only."
Communication
Pros:
"I've recently had the pleasure of working with Alex and Natalie from this branch on a recent purchase."
"Conor continued to provide us with measured and sensible advice, kept the transaction on the rails and eventually to successful completion."
"Vijay was extremely attentive to our requirements and presented us with properties that were an exact match to our specifications in terms of size, price and location."
"Luke was fantastic throughout my first time property search and had great knowledge when I asked some difficult questions."
"Natalie has been showing us property for a BTL investment. She is knowledgeable and provided all the Information that I asked for."
"It was a pleasure to deal with agent Claire Bobie."
"My experience of both my landlords and Ludlow Thompson has been exceptional."