Keatons Reviews Summary

Staff Professionalism and Efficiency

Pros:

• "Sean at Keatons for the letting service; his professionalism and efficiency are the best in this industry."
• "Corina has done an amazing job recently sorting out a pressing issue for us, going above and beyond our expectations."
• "Lauren Wood initially showed me the flat, was very personable and helpful and sent me what she needed to promptly."
• "I had a great experience with Keatons when looking for a flat. Both Daniel and Stevie were extremely helpful in the process."
• "Having spoken to 7 different agencies, I had a mixed experience prior as most of them promised to call back but never did."
• "Andrew Jackson was fantastic from start to end - he made a stressful process of buying house really straightforward."
• "My agent, Lauren Wood, was super professional, responsive and efficient."
• "Lauren and team are super professional and communication is spot on!"

Cons:

• "Keaton's would rarely return calls, emails. Totally unprofessional. I sincerely do not recommend!"
• "I don't think I've ever met a more incompetent group of letting agents."
• "Failed to notify us, despite having 2 months notice, that the front door locks on our building were going to be changed."
• "Agency not trustable at all. I contacted them twice about a rental flat. They replied initially very politely but never replied back."

Customer Support and Responsiveness

Pros:

• "Sean was always prompt with his responses and paid close attention to detail in every aspect of our interaction."
• "Charlotte frequently checked in with us throughout, ensuring we were happy and comfortable with the process."
• "Lauren made the moving process, particularly from abroad, seamless."
• "Lauren Wood was by far the best. Once I connected with her, I had a home within 2 viewings."
• "Lauren Wood has been particularly helpful and has assisted with sorting a number of building issues swiftly."
• "Charlotte and Lauren kept me updated about viewings and potential tenants, which was excellent and a great relief for me."
• "Charlotte Hill was my main contact agent from Keaton, she was absolutely helpful, responsible and responsive."
• "Very helpful and friendly letting agents. Made the process of finding a flat to rent and the offer/admin process very easy."

Cons:

• "Keaton's would rarely return calls, emails. Totally unprofessional."
• "Agency not trustable at all. They replied initially very politely but never replied back to few questions."

Tenancy and Property Management

Pros:

• "Lauren Wood and her team at the Deptford office took such great care of me from day 1."
• "I am now using their management service and so far so good. Lovely people!"
• "This is my second year letting my property with Keaton's who fully manage the property and I'm glad to say that I've had a really positive experience."
• "I have used two different agents and there is no comparison! I initially talked with Jay who was very enthusiastic and positive."
• "Lauren, Danielle and Charlotte have all been very helpful, honest and professional."
• "I just had more great service from Monique, organising a replacement fridge for tenants."
• "Lauren and Charlotte are great as is the maintenance team, Monique and Martin."
• "Monique Smythers looks after my properties and I could not wish for a better person to deal with."

Cons:

• "The house was in poor condition and in a constant state of needing repair."
• "They continued to ignore internal problems with the flat and when attempting to 'fix' the leaks, broken appliances etc, they would just break again."
• "Failed to notify us, despite having 2 months notice, that the front door locks on our building were going to be changed."

Client Experience and Satisfaction

Pros:

• "They helped me find my dream house. The process was smooth, and the communication was great."
• "I finally found my dream home in London. Thank you very much. The communication efficiency is very professional."
• "We recently rented a flat in Deptford and Charlotte was wonderful. Extremely accommodating and informative."
• "Charlotte has been no end of help during the process of finding our flat and making sure everything was easy and seamless!"
• "Keatons helped us find a new flat to rent and they were so helpful all along, especially Lauren Wood."
• "Keatons Deptford branch helped us find tenants in less than a week of marketing our flat."
• "We are very happy with the service we got from Keatons Deptford. Our agent, Charlotte Hill, was outstanding."
• "Great experience letting with Keatons for a few years. Sad to leave them."

Cons:

• "Can I give no star... this was the worst estate agent I have EVER dealt with in the past 20 years of renting."
• "I cannot be happier. The agent Charlotte found a perfect flat which we love so far."