Address: 97 Lordship Ln, London, SE22 8HU, United Kingdom
Phone: +442082992722
Rating: 4.5
based on 95 reviews.
Customer Service
Pros:
"They are organized, efficient, knowledgeable and great to work with."
"They're a highly professional team and I will be going straight to them if I ever move back to East Dulwich."
"Great communication without being annoying or too pushy."
"The whole team were brilliant - Angharad especially was a constant reassuring and communicative presence throughout the buying process."
"They went above and beyond to give me fantastic customer service and the after sales support was outstanding."
"Reliable, friendly, responsive."
"Exceptional customer service, friendly and efficient staff."
Cons:
"Of all the estate agents I have dealt with in this area, these were by far the worst: arrogant, rude, pressurising and careless."
"Nice guys, but can be extremely frustrating to deal with; relatively straightforward information has to be chased out of them by badgering them repeatedly, and they consistently fail to meet the deadlines they set themselves."
"End of tenancy has been a less desirable experience."
"Just respond to my email please, jubilee weekend excuse doesn’t work when it was sent in may!"
"I feel they are very disorganised and optimise for viewers at the inconvenience of tenants."
"The agent arrived 30 minutes late. So we were left standing in the cold."
"Never respond to my emails as a Tennant of one of their properties."
Professionalism
Pros:
"I recently moved from a property managed by Winkworth and Abigail made the process so much smoother. She promptly replied and was a joy to deal with, especially in what was a stressful time."
"Special thanks to Levi, who was really welcoming and thoughtful in helping us choose our flat."
"Winkworth gave a valuation that was accurate and organised the viewings efficiently with good availability to maximise the potential buyers."
"They were accommodating and professional throughout, and really responsive in communicating with us."
"Nicola and the team at Winkworth East Dulwich were amazing throughout the whole process of selling our flat."
"Alex and the team worked tirelessly to get the sale of our flat over the line throughout the pandemic."
"Nicola Keane was amazing!! She took us around to view 4 properties on a rainy Saturday and it was like hanging with a friend."
Cons:
"Overall poor due to inexperienced staff and lack of communication and proactivity on their part."
"With all the options in East Dulwich I wouldn’t use these clowns. Stay away from the charmless cowboys."
"I had called multiple times on a property to be told I would get a call back. Each day I called again asking and I was told I would get a call back."
"Different agents called me daily, sometimes multiple times a day, to organise viewings."
"The finance team at the office were incredibly rude, had no empathy and acted incredibly unprofessionally."
"When the agent arrived he was with another couple who he prioritised during the viewing. Very poor customer care overall."
"I sent him a formal complaint in an email and never got a reply to that message."
Efficiency
Pros:
"Renting via this team for a year was a breeze with no dramas at all."
"Our flat had been on the market unsuccessfully for 3 months with another local agent. We changed to Winkworth who secured a sale within 3 days."
"They truly earnt their cut too and have really put in the work for us over our sale."
"Very smooth and easygoing servisminded people. No fuzz. And no hidden and super high fees."
"The team is very professional/responsive and issues were always resolved swiftly."
"Offered as smooth a process as I could wish from start to finish. New tenants found promptly, administrative procedures re property and contracts provided efficiently and with no hassle."
"Amazing service and communication. Kept us in the loop at all times."
Cons:
"A person has a right to live securely in their own home. Let alone a female living alone in London. It is unacceptable."
"They would let themselves into my flat without notice."
"I had viewers turn up to the house unscheduled."
"Maintenance team don’t clean up after they’re finish and dumped old door in the garden and wood chipping everywhere when we go home."
"They consistently turned up earlier than the times we agreed upon."
"I was left in tears."
"Such a waste of my time, astoundingly bad service, and shocking manners."
Communication
Pros:
"Winkworth was the only agent that was able to answer my query and not only. After being refused by two other agents on Lordship Lane I got really annoyed and decided to ask the same thing all of them. Only agent working here was able to help."
"Gemma in property management is just brilliant! She is efficient and good with communication and I find her tone of voice extremely personable."
"The staff is very responsive and a shout out to Samantha H. in particular for making a stressful process smooth."
"They know the area incredibly well and always interact professionally and promptly."
"We would thoroughly recommend Winkworth Dulwich. We were most impressed with Sami Bartel’s professional handling of all communications."
"Professional to a fault, they took all the hassle out of both renting out and eventually selling our property."
"Ollie, Amber and the team were fantastic in a recent sale that we appointed them to."
Cons:
"Have contacted Winkworth regarding 3 properties over the recent weeks on the day of the ad postings and have not received one acknowledgement, not even to inform me that the property may have been already been leased out or that they have received my communication."
"This has left me confused and led me to believe a lack of care from this branch. I now will not be in contact with people who do not care for business."
"Unscrupulous and downright shady. We sold our house in East Dulwich through them and completed on it whilst we tried to complete on another house in neighbouring Nunhead, the house was never really for sale."