Highwayman Reviews Summary

Staff and Service

Pros:

• "Staff were pleasant and helpful."
• "Cathy was our server and order taker at the til we phoned up to book in for play first and she was so happy and cheerful over the phone and made our booking easy and quick."
• "Staff really friendly."
• "Sarah and Beth looked after us brilliantly and were very friendly and attentive."
• "Very friendly service. Always very helpful."
• "Couldn't fault the staff, all lovely!"
• "The chef and floor staff had great customer service."

Cons:

• "Not the best experience! When I go out to eat, unless I choose a carvery, I do not expect to have to go and collect my own food."
• "I could see they was under staffed but had no apologies even when I had to collect my own food."
• "Staff were rude, obnoxious and cleared a restaurant at 9:30pm when the website clearly stated 11pm!"
• "Also there was poo smothered on the walls on ladies toilets and it stank."
• "Service very poor"
• "In highwayman side staff were full of attitude the wrong one, arrogant and downright rude."
• "Hostess rude on arrival."

Food Quality

Pros:

• "The 2 for 1 deal on their burgers is fantastic value for money."
• "The Carvery meats (Gammon and Beef) I had were very tender and flavoursome."
• "Another fab full English breakfast at The Highwayman."
• "The food is very nice and the staff are very helpful."
• "The food was fantastic."
• "The quality is excellent and all freshly cooked."
• "Food was fine, and nice price!"

Cons:

• "Wait times could have been ignored but the hair in my food could not, hence the review."
• "The food was less than standard as the chicken breast was way overcooked and dry."
• "Fish not cooked enough for our liking."
• "The sharing platter was all overcooked, and the pizza was a tad burnt around the edge."
• "The food was cold when we was served, we preordered our steak 3 month ago and they ran out of steak."
• "Fish fingers too hard so little ones left nearly all meals."
• "The vegan burger should have been called a 'sloppy burger' or 'uncooked burger'."

Atmosphere and Cleanliness

Pros:

• "The actual place is nicely decorated, with a good layout and a really relaxed atmosphere."
• "Fantastic play area for my daughter, not too big that I can’t easily locate her, but big enough that she is happily entertained for a couple of hours."
• "A big play park for children, they have a massive outdoor seating area, from time to time they have a bouncing castle too."
• "Lovely friendly staff and good breakfast buffet for vegans."
• "The carvery was piping hot and very tasty - especially the gravy."
• "The food is better than the average carvery and a good selection of vegetables(gravy is nice and gravy boats are available) Worth a try."
• "Large play area for children with slides and a ball pool, ice cream and sweets plus a fantastic children's menu."

Cons:

• "The ladies toilets were disgusting with 3/4 toilets covered in sick or other human liquid."
• "Heavy dust from yeas of not been cleaned on wood work around the whole pub."
• "The atmosphere was spoilt by the cleanliness of the place."
• "Literally THE worst breakfast I’ve ever had! Dry sausage & bacon, hard egg, cheap awful butter for the toast and to top it off everything was cold!"
• "Tables not cleared or cleaned."
• "Everything swimming in grease sausages were still oinking."
• "The only problem we had was we couldn't believe how many flies where in that place."