Address: St David's Shopping Centre, 5 Bridge St, St Davids Centre, Cardiff CF10 2EF, United Kingdom
Phone: +442920602174
Rating: 4.1
based on 224 reviews.
Food Quality
Pros:
"The food tasted amazing and there are lots of choices."
"Love sushi and also loved the popcorn shrimp."
"The food was delicious, perfectly prepared and cooked (just like always)."
"Food is fresh and superb."
"The onigiri was crispy and perfectly matched with the with the rich and thick curry sauce."
"Dynamite salmon poke bowl was super tasty."
"Delicious food with amazing service, definitely recommend trying a range of different items on the menu."
Cons:
"This is probably the worst Japanese sushi I ever tasted. Salmon was falling apart completely not fresh, the rice at the bottom is uncooked, still very hard at the middle."
"Our tofu tacos were frozen solid couldn't bite into the rice just ice!"
"For a restaurant that prides itself on sushi to have their food beaten by a supermarket says a lot about the quality."
"The food was simply inedible sashimi had ice particles in it so we side stepped that!"
"Worst sushi I've ever had. The flavours were far too overpowering, the rice was mushy."
"They serve microwaved sushi makis. Why would they heat up avocado? I dont know. Doubt they know either."
"The food was terrible. The sushi tasted bland and the only thing that livened it up was the pickled ginger."
Service
Pros:
"The staff are so friendly."
"Great service today guys! Front of house staff friendly as usual, and the chef that greeted us and told us about the new system was lovely as well."
"Quick service and lovely staff."
"The staff were helpful and friendly and everything arrived in a timely manner."
"Fantastic service by the supervisor on the door tonight. Very knowledgeable and friendly - even noticed we brought our own chopsticks and provided cleaning materials for them after the meal."
"Service was great."
"Food is amazing, service is quick and so efficient."
Cons:
"Felt rushed and uncomfortable eating here wasn't a nice experience."
"We felt rushed to order to be able to get things we wanted."
"Had to wait 30 minutes for our receipt which we had to go up and request after waiting."
"The service was really slow. The flavors were subpar it was obvious the inexperience of the chef."
"The only issue was that our order seemed to get lost on he system so we ended up waiting a long time between the starters and the mains."
"Service has been very poor the last few visits, but normally yo are good, so I won't be too mean."
"Don't eat here unless you expect a long wait and little to no customer service."
Management and Staff Attitude
Pros:
"He was so kind and friendly, and seemed concerned with making sure we had a nice time."
"A lovely date with my partner thanks to the staff."
"The customer service was excellent, especially a lady called Beth (The tatoo'd lady) she did a super job looking after us and making my boys birthday run smoothly."
"Thankfully the staff were very friendly and took the time to explain it for us."
"The food and customer service here are fantastic."
"All in all a fantastic dining experience for lovers of sushi, sashimi and Asian food in general!"
"I definitely recommend going not just for the food but for the really friendly staff."
Cons:
"Met by a very rude manager who was very short with me and thought I was lying about my 10-year-old daughter being my daughter and being 10."
"The manager of this restaurant is an utter idiot."
"The manager is not only unwelcoming but she is very rude and this is on more than one occasion."
"The front of house manager (her name was El something) was terribly unwelcoming and extremely rude with her communication."
"The male server with the blue hair has been so rude to us."
"Horrible service. The waitress is really incompetent and unpleasant."
"Disgusting service, have never been so disrespected in all my life. That one Asian waiter needs to be fired, he wouldn’t help anyone at all."
Price and Value
Pros:
"Excellent value with 20% off for students, Green Wednesdays and 30% (usually in the new year)."
"Super pleased about the new Green Wednesdays offerings where all green plates are half price!"
"Went on a Monday when it is cheaper. Was filled up and the cost was still quite reasonable."
"The food was very delicious and due to Eat out to Help out discount the value was great too."
"Quick and easy good tasting food. Service was fast and good."
Cons:
"Prices are extortionate for the quality."
"Portions are very small for the price and there's a forced £3.50 service charge on the bill."
"If it were cheaper perhaps I wouldn't leave such a scathing review."
"Frozen food 5.50 for a can of beer 3.45 for can of 80p coke."
"To-Order dishes are well overpriced and mediocre."
"Overpriced, paid nearly 70£ for some salmon sushi, not the best service, not the best sushi."
"Also seems that the prices have increased an awful lot, especially the drinks £3+ for a bottle of water."
Ordering System and Technology
Pros:
"Was a bit skeptical with the ordering online, but it was straight forward and food came really fast."
"You can order on the phone and there is a traffic light system on the conveyor belt so you know what your order is."
"After ordering online our food was delivered to us on the conveyor belt (good fun!) in around ten minutes."
"The new system is easy to follow and is actually faster than previously."
"Really love the way you've got it structured now! Old covid system wasn't the most user-friendly."
Cons:
"You have to order via a web app but I had no signal and the free wifi doesn't work."
"The app is completely unresponsive. At this location in St David's the Wifi Signal is absent."
"Wi-Fi didn't work."
"There is no service because it's all self-service on your phone now."
"You now have to order dishes using a not particularly great online app."
"Would have loved to try but the online menu didn't work."
"This is such an easy set up, you order from your table on the app, and it comes to you on the conveyor belt."