BackSpace Fitness Reviews Summary

Appointment Scheduling

Pros:

• "Called for a last minute session on Saturday got booked for the first slot on Monday! Efficient and clear communication."
• "I contacted Backspace, inquiring about an issue I was having and they were quick and clear with how I was to get booked in."

Cons:

Location and Accessibility

Pros:

• "The video shows how close to the Clapham Common tube the clinic is. Very straight forward to reach."

Cons:

Staff and Practitioners

Pros:

• "Great, friendly, professional service. Owain is a very personable and skilled chiropractor."
• "Mathilde is great - she's very knowledgeable, puts you completely at ease."
• "Dr Yang was able to diagnose a pinched nerve with ease and quickly prepared a plan to address the issues."
• "I highly recommend seeing Taylor @ BackSpace."
• "BackSpace practitioners are all super professional and excellent at their job."
• "Mathilde is amazing, she explains everything in detail and is super knowledgeable!"

Cons:

Treatment and Services

Pros:

• "He gave me many information on what happened to my body and how to overcome the issue."
• "She gave me a clear diagnosis and plan and has given me some amazing treatment."
• "The treatment he gave was great, targeting the pain I had."
• "Taylor has spent almost 3 months taking time to help me recover."
• "The massage was exactly what I wanted and I would highly recommend anyone looking for a sports massage to choose Cecile."

Cons:

Outcomes and Recovery

Pros:

• "Seeing my partner back to full health after a difficult back injury."
• "I now know how to manage any flare-ups."
• "After the first session I was already feeling relief."
• "My sessions with Taylor started off occurring every 4-6 days... and our latest session separation was 3 weeks."

Cons:

Additional Services

Pros:

• "I think it is worth mentioning that they also have a sport massage therapist, which I was not aware of."

Cons:

Communication

Pros:

• "Yang Jiew, who was thorough with reviewing my issue and situation in my first session."
• "Beyond Taylor’s clear knowledge of the body and effective treatments, he has been an expert communicator."
• "He is calm and communicates very well."

Cons:

Pricing and Transparency

Pros:

• "Also highly appreciate the NHS discount!!"

Cons:

• "The initial consultation was good... then got told the sessions are 20 minutes long for £55, £75 for half an hour."

Diagnosis and Understanding of Issue

Pros:

• "Taylor Nunn diagnosed the problem through a series of questions and light manipulation of my neck."
• "In the first session, [Ricardo] not only located the source of my problem, but he put my mind at rest that it could be fixed."
• "It was so nice to finally understand what was wrong."

Cons:

Treatment Effectiveness

Pros:

• "I was instantly relieved, I had zero pain!"
• "After 3 sessions with Dr. Mathilde Opsvik she has completely managed to remove whatever was happening."
• "In the sessions since, Ricardo has cured me of any pain."
• "Within a few treatments my back pain started to improve and now I am almost pain-free."

Cons:

Facilities and Environment

Pros:

• "The clinic itself is spotless and all COVID measures in place make you feel very safe."
• "Great atmosphere at the clinic."
• "The equipment and the facilities are top-notch."

Cons:

Booking and Cancellation Process

Pros:

• "Simple and easy to book online and a good reminder system for appointments."

Cons:

• "Had an appointment booked and it was canceled on me last minute."

COVID-19 Measures

Pros:

• "Appreciated the strict COVID measures, felt very safe."

Cons:

• "No comment"

Overall Satisfaction

Pros:

• "Everyone from the front desk to the practitioners makes the whole experience a delight."
• "I would recommend BackSpace to anyone in need of a chiropractor."
• "The whole experience was very professional and effective."
• "100% satisfied with my experience."
• "I have recommended BackSpace to all my friends and family."
• "The best chiropractic clinic in Clapham by far."

Cons:

• "The treatments are a bit pricey but you do get what you pay for."
• "I just wish they had more availability as it can be tough to get a last minute appointment."

Would You Return/Recommend?

Pros:

• "Absolutely will be returning for follow ups!"
• "I have been recommending them to all of my friends."
• "Would recommend to anyone who is hesitant to get chiropractic help."
• "I'm definitely going back for maintenance treatments."

Cons:

• "If it weren't for the prices, I'd visit more often."