Address: Pontefract Rd, Barnsley, S71 1AJ, United Kingdom
Phone: +441226229228
Rating: 4.7
based on 175 reviews.
Customer Service and Sales Experience
Pros:
"Danny was brilliant throughout the whole process - including the 3 times my Dad went back 'just for a look' before deciding to buy one!"
"No pressure selling and really honest helpful advice & service. Can't fault Matt, Danny & Lewis."
"Craig was fab with us throughout and made us feel really relaxed and comfortable."
"Craig and Danny, both brilliant throughout in sorting my new car, and really looking after me as a customer."
"Lewis Taylor... was very professional, helpful and most of all not pushy!"
"Fantastic experience with Danny. He did all he could to bring the price down to my budget and was never pushy."
"I drove away from here with a huge smile on my face :-) Very happy with the experience and service I had at Cars2 with Dale & Danny."
"Matt served me over the course of 2 days. Made it swift, stress free and uncomplicated."
Cons:
"Absolutely zero customer service on visiting today... Absolutely shocking customer skills and he could come across as very intimidating."
"I asked to see what my options were within my budget and was only shown 1 car."
"Called up for a quote on a new Ibiza Fr Sport DSG, never bothered to call back so I had to chase it myself."
"The worst experience ever. Promised a price on my part ex took my deposit then told me they could not honour it."
"Sold a car I had made an appointment to test drive with a view to purchase on the day I was due to attend and tried to fob me off with an older vehicle less spec and no apology."
"The 1st person we spoke to was very nice however the mobility man that we spoke to after was very rude!!!"
"I feel so let down by this company i could cry, we ordered a new seat leon dsg on 14th march 2018 on motability for my grandma who cannot walk and her daughter who has downs syndrome."
"Cars 2 Barnsley worst company I have ever dealt with sold me an absolute lemon of a car."
Vehicle Quality and Selection
Pros:
"Just bought my cireon c3 from here today, myself and my kids are over the moon with it!"
"Loving he new car, and thanks again for all you help in sorting!"
"I ended up buying this car and even though I've only had it a day, I'm really happy with it."
"Very happy with my new car & the service I received."
"The service We received from purchase through to taking delivery was excellent."
"Ive just purchased a Nismo, in amazing condition well looked after and maintained. Excellent customer service!"
"Collected my beautiful Ateca yesterday from the dealership. Couldn’t be more pleased."
"Very Happy with our Alhambra best car we have ever had."
Cons:
"Bought an electric car... my electric car was not charged like I was told it would be, the charger that was provided is completely unsuitable, the spare key doesn't work, and the windscreen wipers are way too tight."
"Had a major service... my engine warning light came on. Spoke to the very sarcastic service man."
"Its joke not company. They sold me the broken car. Basicly after i have done 3000 miles car taking coolant and there is planty of water under the driver seat."
"Had to take my car back a couple days later... they said they replaced the seat latch but all they had done was cable tied it, they hadn’t serviced the car before giving me it."
Dealership Atmosphere and Facilities
Pros:
"The whole show room as a very relaxed non pushy vibe, everyone just chats and laughs which is great."
"All the other staff I came into contact with, including the cleaner, were really friendly and welcoming."
"We came passed the seat garage as a walk in we had our beloved dog with us she was welcomed in to the showroom with a bowl of water and a fuss."
"Great to see a modern showroom that is set out perfectly for you to view the car, totally open plan with all the staff in view and waiting to help."
Cons:
"We was not offered a drink even though we was sat at a desk waiting for 15+ minutes. In actual fact i am glad they didn't offer a drink as i didn't want to be rude and tell them i didn't want a drink from a cup stored and washed in a disabled toilet. HOW DISCUSTING!!!!"
"If that is the service they offer before they have taken your money, I dread to think what theyd be like once you've paid them!"
"One thing I'd suggest though is a refreshments fridge like the other dealerships."
"Now don't get me wrong, I don't mind passing over personal information to businesses if there is a logical reason to do so, but just to check stock, did not seem a justified reason to hand over my details."