TrustFord Barnsley Ford Store & Transit Centre Reviews Summary

Customer Service

Pros:

• "Literaly great service and will bring my van when ever its needed."
• "She gave us the full details of what was available which meant we could make a decision with no pressure, she was completely honest about the add on products and didn't try the hard sell - which was lovely."
• "The people can't do enough to help you."
• "Amazing service can't praise enough how happy we are and Frankie who we dealt with was a such a great help, perfect experience throughout."
• "Even though they were busy, a young gentleman (Tom New car sales) helped out and helped me through viewing, testing & purchasing a Pre reg Ecosport."
• "The service and care I received from Stacey Connolly and his colleague Janine was excellent."
• "Visited Trust Ford Barnsley and was looked after by Warren who was really helpful."

Cons:

• "Service staff on reception seem to be uninterested in any thing."
• "Nobody ever returns calls."
• "Despite promises of call backs this still doesn’t happen. You have to constantly chase them."
• "Terrible customer service! I went in to the transit centre today with the intention to buy a new van."
• "No one seems to make you feel welcome no drinks offered while your waiting."
• "No refreshments offered, no assistance, we just sat there."
• "Utter, utter shambles when it comes to customer service in Trustford Barnsley."

Vehicle Purchase Experience

Pros:

• "First time I've purchased from here but would definitely recommend to family and friends."
• "I can not praise this Garage enough. This is my 2nd car from the garage and will defiantly go back for my 3rd."
• "Well to be honest I found the whole experience dealing with ford quite a pleasant and relaxing experience the staff were more than helpful and would gladly recommend them to anyone plus the vehicle I purchased is fantastic."
• "Always friendly and happy to help."
• "Really pleased with trust ford barnsley when got the new car in may 2018."
• "I bought my new Ford Kuga today the salesman Warren was Fantastic nothing was too much trouble all the staff were friendly & helpful."
• "Just picked my Kuga. Absolutely love the car. We were helped by Frankie who made the whole experience really easy."

Cons:

• "Initially disappointed when the Wakefield branch closed and I was not informed."
• "do not get a used car from these once they have received your money they are not interested."
• "Nobody in the dealership could tell us what the procedure for getting in the car with a faulty keyfob is."
• "The name Trust Ford seems a little inaccurate as so far I have been lied to by Trust Ford in Stockport and am now getting ignored by Trust Ford Barnsley."
• "Trust Ford Warranty is useless at other Ford Dealers."
• "Wouldn't trust these guys as far as I could throw them."
• "Very disappointing experience and will not return."

Facilities & Environment

Pros:

• "Good facilities in waiting area with a vending machine and a free tea and coffee machine."
• "This is a very large Ford garage with a large new and second hand department."
• "Very well laid out, large Ford dealership."
• "Staff very professional, and strictly observing pandemic protocol."
• "My car was like new when l collected it on the same day & even washed & vacuumed."