KFC Rockingham - Dearne Valley Reviews Summary

Food Quality

Pros:

• "Chicken was cooked perfectly and the coating was delicious."
• "All the food was hot and cooked to perfection."
• "I've been to various KFC restaurants over the years and have to say, this has to be one of the quickest services I have ever received and the food was piping hot."

Cons:

• "Food was just warm after a 5 minute drive."
• "Food that I had to park up and wait 10 mins for was stone cold."
• "Last time we ordered here the new fries were absolutely inedible."
• "Had to wait 15 minutes for cold burnt food that wasn't edible also had items missing."
• "Chips were cold and arent as good as the old type."
• "Ordered a big daddy box meal no chicken piece with it so all in all just had cold food and food missing."

Customer Service

Pros:

• "I dealt with Amy and Joe who both were so professional and understanding regarding my awful experience with deliveroo."

Cons:

• "The service at the drive thru window was also rubbish, had to wait at the order point for 5 mins before the order was taken."
• "The staff dont seem to be a bright bunch as they were throwing objects around but despite that issue."
• "Absolutely shocking, we would go out of our way to visit this particular KFC, it was really good, we visited today for the first time in months & what a shock."
• "Very poor staff, drive threw no answer at speaker so drove to pay window and still waited 5mins."
• "Worst service ever. I have been faithful to this KFC for many years despite previous hiccups regarding missing orders."

Cleanliness and Hygiene

Pros:

• "I found the place to be very clean and the floors were not slippery as is often the case in KFC."

Cons:

• "Had to use the Gents toilets but was gobsmacked at the state of them."
• "Filthy place. Stopped off for lunch during a long journey. Tables and door handles filthy."
• "Tables filthy. Rubbish left on tables by lazy customers. Bins inside and out overflowing."
• "The dining area was filthy despite staff members walking past tables were left uncleaned."

Order Accuracy

Pros:

• No positive excerpts specifically about order accuracy were provided.

Cons:

• "Do not use this branch if you want the whole order you paid for. Around 30% of the order missing this time."
• "Longer than normal wait to be served at drive through, wrong order despite repeating."
• "Everywhere was unclean, every table had crumbs on it... Got given wrong order."
• "Had to go back and walk into the restaurant twice after the drive thru...some of the order was incorrect."

Value for Money

Pros:

• No positive excerpts specifically about value for money were provided.

Cons:

• "The food was OK, but very overpriced. £42 for a family of four."
• "£30+ spent on a treat meal which was disgusting. So disappointed and a complete waste of money, avoid at all costs."
• "Surprise surprise, does KFC actually sell gravy... Nearly £20 worth of disappointment."