Morrisons Reviews Summary

Customer Service

Pros:

• "Staff are very pleasant and helpful."
• "The only person who was nice was the guy on checkout."
• "Staff from the cleaner to management are excellent."
• "All the staff have been very pleasant and kept on smiling despite the difficult times."
• "The guy on the meat counter was really helpful he even gave me a tip on cooking the burgers I bought."
• "Very friendly staff usually very clean and tidy and like with any store some good offers on some things and not on others."
• "The staff are great at this store, very helpful & cheerful."

Cons:

• "Staff on the pizza department think need more manners was not very helpful."
• "We were handed our bags with no apology and the security guard walked off. Very poor Morrisons."
• "50 staff stacking shelves and nobody ever servicing customers at the self-service."
• "Quality and poor attitude of staff are a major problem."
• "The staff are just rude. They seem like they don't want to be there and the customers are just in the way, specially when they're doing the Amazon orders."
• "Staff were totally unhelpful."
• "Some of the staff in there are extremely rude!"

Store Layout & Cleanliness

Pros:

• "I like this store because it is bright & clean."
• "Good sized store, plenty of parking includes disabled parking and access."
• "The supermarket is spacious and well organised with plenty of room to move around in the wide aisles."
• "This is one of my best morrisons stores everything nicely laid out."
• "Large Morrisons with everything you would expect."
• "Nice clean store with friendly staff."
• "Really nice Morrison's, it's not a huge one yet not a little one either, so the size is ideal."

Cons:

• "Stairs not disable friendly but not anything they can do about it."
• "I can't believe how down hill this store has gone.. Shelves are filled with empty boxes and i find myself have to virtually climb into shelves to find produce right at the back."
• "Shelves that have been empty for days now and haven't been stocked back up."
• "The shelving has been made higher making walking down the aisles oppressive and unpleasant."
• "Goods are higgledy-piggledy and even left in untidy mounds on the floor."
• "This is the scruffiest morrisons I've ever seen."
• "Awful shopping experience. Aisles are too narrow, feels very claustrophobic."

Product Availability & Pricing

Pros:

• "Always a huge selection of fresh fruit and veg, salad and fresh sandwiches."
• "Great selection of fresh foods and friendly staff."
• "Good for fresh stuff especially fish."
• "Been today and bought 2 salmon fillets which was a good price."
• "They do sell nice quality products and have a great range."
• "Found everything I was looking for. The only supermarket to have Greens Quick gel, which I've been looking for."
• "Always my stable supermarket! Visit usually once a week and had everything I ever need and a few more bits I didn't know I needed!"

Cons:

• "I think its gone down hill, I bought a Quiche and realised when I got home it was out of date."
• "The standard of food is poor. A lot of it is reheated or stone cold."
• "The store has reduced range but full prices in Asda are cheaper than Morrisons in the first place."
• "As usual they are well overcharging for petrol and diesel."
• "Over priced on most items can get the same quality and if not better from aldi for 1 2 pound cheaper on meats cooked meats."
• "They are labelling up products at the incorrect prices and making them seem on offer when they aren't."
• "Lots of empty shelves in the fresh fruit and veg...really short sell by dates on lots of products."

Cafe Experience

Pros:

• "We started our visit in the cafe where we had a beautifully presented Breakfast at amazing value."
• "Great place to stop off on long journeys and get something to eat cafe is great in there."
• "Really good meals and snacks at decent prices, clean, with disabled access and toilets."
• "Café inside, very reasonable and decent food."
• "The restaurant is very good, and competitively priced, I especially love the sausage on the breakfast."
• "The Cafe has been one of my favourites for years."
• "Breakfast good. Part cooked and fruit, coffee and tea."

Cons:

• "A shame cafe food doesn't celebrate the good fresh food sold in store because it is cooked to death."
• "Morrisons at Cleveleys takes the biscuit for their cafe."
• "Been in a lot of cafes in Morrisons seems to be all the same going down hill fast if they don't want cafes close them all down short on staff menu is rubbish."
• "Went into the cafe for breakfast. Nobody at the till for about 5 mins. People were coming in after us and storming out."
• "The Cafe has been one of my favourites for years, unfortunately the service over recent months has been awful."
• "Cafe awful! So disappointed as been to other branches of Morrison’s for lunch and have been very satisfied."
• "The upkeep of the cafe is also very poor. The tables are dirty and are left with dirty plates and food on them for a long time."

Additional Services

Pros:

• "Very handy to have a pharmacy, Timpsons shoe repairs and dry cleaning under the same roof."
• "Including chemist, key cutting, dry cleaners."
• "There is a fuel garage on site with good prices."
• "Always packed jam full, social distancing non existent."
• "Thanks to all staff this morning putting themselves at risk to provide oap's and us key workers with a food shop!!"
• "Today my brother in law went to purchase some garden furniture and we were told wrongly that the item could be delivered, but two male members of staff went above and beyond and brought the furniture themselves, there and then."
• "A very nice guy from your store called Mark helped me to take it to the car."

Cons:

• "Also people who should not be parked in the disable bays do so and no one seems to bother."
• "The McDonald's situated on the car park makes getting on or off the site at certain times a nightmare."
• "Car park was like a motorway with the building work taking up loads of parking places."
• "Car park is full of people blocking the road trying to get to McDonald's."
• "It can be awkward getting in an out of carpark, it's part of a roundabout and a slip road from amounderness way, it can be dangerous leaving the car park since the roundabout is generally busy with traffic."
• "The car park is absolutely vile to try and get out of, especially since they allowed that god-awful Macdonald's in."
• "This place is going down the pan. Trolley park in the middle of the car park overflowing and obstructing the cars trying to get in and out."