Morrisons Reviews Summary

Customer Service

Pros:

• "The toll operators are always friendly here. They like to have a conversation which is nice."
• "Our local Morrisons. Love to shopping here. No trouble and good customer service."
• "Lovely morning in morrisons cafe. Cream tea for one. Excellent customer service."
• "Great shopping experience, excellent food, best quality and the staff are the most helpful, always a smile and always courteous."
• "Very friendly and super helpful staff especially the gentleman on the door welcoming you and offering hand sanitizer."
• "Just done our large Christmas shop with our 4year old and it was actually pleasant."
• "Staff are generally friendly (except one lady who practically shouted at my partner)."
• "Very helpful and cheerful young lady broke off something she was in the middle of, not just to tell me which aisle it was on, but walked with me, chatting all the way, and showed me where my item was."

Cons:

• "The customer service desk could be improved. They come across as very miserable and it sometimes seems like you are putting them out wanting things from there."
• "Morrison's is okay still holding its own but not the same as it was not the stock it used to have the checkout staff can be rude at times."
• "One of the rudest miserable staff member I have ever some across today in the stores cafe."
• "Rude, ignorant, customer skill absolutely ZERO, and I will most certainly not be going in there again."
• "Had breakfast this morning staff looked like they won lottery and lost the ticket. Breakfast was only warm not Hot. Left waiting at till for long time."
• "Staff not helpful! Asked 3 members of staff for a price check, each one sending me to someone else! Lady at customer services looked disinterested in her job too, and so slow!"
• "Too many customers not wearing masks and security claim they don't have the authority from management to refuse them entry."
• "Almost had everything I wanted was a bit disappointed to find that apples that were Pre packaged were damaged when I got home and half had to be thrown away could not see this in store due to the label."

Cafe and Food Quality

Pros:

• "Lovely morning in morrisons cafe. Cream tea for one. Excellent customer service. Nothing too much trouble for Peter the waiter."
• "Had fish and chips in cafe at a cost of £5.60 very nice fish and plenty of chips, last week I visited the flying squirrel at the booth of holling Wood Lane and tried the fish and chips £7.99 very poor fish and twelve fries so from now on it’s Morrison’s great value."
• "The staff are extremely helpful and the food deserves a five star rating in the cafe I would recommend it to anyone and they do great puddings and food for reasonable prices btw try the lumpy bumby cake it's chocolate heaven."
• "Birthday celebration meal. The food was delicious, ordered a celebration cake, which was fabulous, the staff and Dominic our waiter sang happy birthday which was a really nice touch. Thank you so much for an exceptional night."

Cons:

• "Went to cafe for food and drink. Ordered food and it finally arrived 50 minutes later. When it did arrive it was nearly cold."
• "Salad bar was a mess..not a lot of choice and what was there was contaminated with other food."
• "We came here on the 6th of July 2022. We first went for the ultra all day breakfast and I must say it was very nice however it soon went cold because the plates were not heated up at all."
• "The cafe was very poor. I found it difficult to get clean cutlery. My soup was luke warm and my friends poached eggs came on toast which was burned."
• "Morrisons cafe what can I day? Jacket potato- you now have to build your meal yourself!!!! All ingredients separate which you're not aware of until it arrives at your table, staff stood around, rude when they come to your table and not available if you need someone."
• "Had fish and chips in cafe at a cost of £5.60 very nice fish and plenty of chips, last week I visited the flying squirrel at the booth of holling Wood Lane and tried the fish and chips £7.99 very poor fish and twelve fries so from now on it’s Morrison’s great value."
• "Do not go the cafe. Today 17/6/18 I ordered some fish from the cafe I almost waited for an hour then I received all I got was batter they tried to replace it I refused and got a refund I think they weren't trained properly and are bad cooks so I recommend you think twice before going."
• "Went to cafe for kids sandwich meal deal and only had jam! They refused to make a cheese sandwich saying they only do cheese spread and wouldn't give a child real cheese due to additives and allergies. Lost customers."

Pricing and Value

Pros:

• "Big, lots of item and good price."
• "This store has significantly improved since the last time I reviewed it. Its prices are very competitive with the nearby asda, and wins lowest-price-best-quality for savers-vs-just-essentials."
• "I got my diesel for 175.7p per litre, the cheapest I'd seen anywhere."
• "Easy parking, bright and clean but prices have gone up a little maybe 10-20%."

Cons:

• "The prices have gone up several times which Im not happy about hopefully packaging will be more affordable, adequate."
• "Called today purchased 4 items waited 9 minutes at the till with my purchase for an assistant to clear the screen so I could pay not a Happy customer. No staff cannot pay will use Tesco next time."
• "Morrisons unfortunately isn't what it used to be. You can get the occasional bargain but the quality is a bit poor."
• "No different to the average supermarket but the petrol station is hopeless."
• "Very disappointed. What's happen to the place. It's ok if you want birthday cards and balloons, clothes and household things. If you're wanting food don't go, limited choice shelves are empty and this is at 5 on a Friday."
• "Avoid fuel at all cost. This station cost me £2500 in repairs to my car damaged injectors and fuel system due to contaminated fuel when confronted with the garage side they knew an issue as I was not the only customer with issues but when confronted with the management I was laughed at. Avoid."