Sainsbury's Reviews Summary

Customer Service

Pros:

• "All staff is great and even the security man provided excellent customer service."
• "Well stocked store with friendly staff. Also has a nice in store café that serves good food."
• "I want to give a massive thank you to all the wonderful staff at sainsbury's."
• "The staff are always helpful and friendly."
• "Friendly staff who were very helpful."
• "Staff are friendly & helpful."
• "Good service and friendly staff."

Cons:

• "Terrible service. Usually only one or two checkouts are open."
• "Guy behind counter could have been more helpful."
• "Very poor service from Sainsbury lately, poor and very limited choice of stock."
• "The person who served us had a very curt and unpleasant manner."
• "The last time I went in to eat I found a person's hair in our dinners."
• "Only downer are the prices but it's not my usual shopping I go for."
• "Poor effort with delivery. All shopping spoiled by leaking milk bottle."

Cafe and Restaurant

Pros:

• "The restaurant is good the food is good and sensible prices."
• "Sainsbury's even has a great cafe/restaurant serving hot and cold food and drinks."
• "Pleasant cafe that is bright and spacious."
• "There is a cafe which I would recommend as the food is fresh and great value for money."

Cons:

• "But very disappointed with restaurant food."
• "Cafe is awful. It is filthy where the knives and forks are and all the tables are left uncleared."
• "Questionable hygiene standards in the cafe."
• "Omelette was like eating a piece of rubber and texture was awful."
• "Customers should not have to ask, or, as I did, clean the table myself!"
• "Told they weren't serving hot food because they'd 'got so far behind'."

Store Layout and Stock

Pros:

• "The isles were fully stocked of everything. Cleaning stations as you go in and out."
• "It has Argos, Specsavers and a pharmacy inside."
• "The layout of the store is good and seems spacious in the aisles."
• "They have an amazing selection of fruit."
• "A large store with all the extras such as electronic goods, kitchen and household supplies."
• "A very large shop offering a wide variety of products."
• "A huge store with a lot to offer."

Cons:

• "Sadly there is no longer a chemist available."
• "Very poor service from Sainsbury lately, poor and very limited choice of stock."
• "However quite a few of our regular products have been gotten rid of over the years and the quality of current products have gone down hill."
• "The store is ok but lots of items I'd go in for are no longer sold."
• "This store looks like it has a new manager. For some reason products have been moved about."
• "Unfortunately the fresh fruit and vegetables are hardly ever 'fresh'."
• "Restaurant closed and used as a stock room."

Parking and Accessibility

Pros:

• "Store comes with a filling station with car wash which performs well."
• "Petrol station has a huge forecourt with ample space near the pumps so you don't find yourself stuck behind someone else who has just started filling up."
• "There is ample parking, although that can fill up quickly at busy times and they also have a petrol station."
• "Not too big, very easy supermarket to use. Excellent car park, fuel, cash machine, loos."
• "Wide isles make it an easy place to get around."
• "Good, flat, easy parking...plenty of Trolleys."
• "Large car park so you can always find a space."

Cons:

• "Downside is at busy times there is not that much in the way of parking."
• "My problem is with the car park layout which is confusing and at times dangerous as 'lanes' are 2 way rather than 1 way."
• "Curretly a bit awkward to get in/out of the carpark with some roadwork or something fenced off as you come in/out."
• "The car park is easy to access."
• "Even when the carpark is full it doesn't seem overly busy inside which makes for a pleasant experience."
• "The new click and collect area is awful."