Goddard Arms Swindon Reviews Summary

Service

Pros:

• "I never had to wait longer than 10 seconds to be served, even on a busy Friday night."
• "Staff are always helpful especially Jess who seems to work all hours and is very welcoming."
• "The friendly ever helpful staff bent over backwards to help me look after him without his having to leave the room."
• "The staff were absolutely amazing. Helped with every detail, even when they were off duty."
• "Waiting staff very friendly, polite and presentable."
• "Staff very efficient."
• "All the staff were very friendly, attentive and professional."

Cons:

• "Went back to reception only to receive quite appalling attitude from staff members that checked me in."
• "The staff didn't seem to care for visitors, which is odd for a hotel."
• "Its the attitude that is simply awful from the staff I encountered."
• "Unfortunately the service was awful waited 30 minutes for our drinks."
• "Service can be slow when it's busy."
• "The staff could be more attentive when the bar is at its busiest."
• "The staff I encountered didn't really seem to know what they were doing."

Food

Pros:

• "The food was gorgeous and we washed that down with a few cocktails."
• "The food was also good."
• "The steak and venison pie was amazing and the fish and chips were fantastic too."
• "The food was fabulous, so tasty."
• "Enjoyed full a yum full English breakfast on Saturday at Goddard Arms."
• "Starters were very nice, hot plentiful and well cooked."
• "The food was very good, even though we were warned we may have to wit 40 minutes, the food arrived quickly."

Cons:

• "Beautiful looking old pub, nice customer service but...they served us raw chicken."
• "Gravy not homemade because no flavour."
• "Dinner was a very long time coming and several of the meals were cold, the fish was dry and overcooked as was the chicken which couldn’t be cut, possibly microwaved."
• "I wasn't impressed with last night's cheesy nachos with added chicken."
• "I had a very dry burger in a burnt bun and some tasteless gyoza."
• "The roast wasn't that great. Potatoes and gravy were lovely but the meat was not good."
• "The food took so long to come. And after 2 hours, when it did come through, the fish was raw."

Rooms

Pros:

• "Really nice Inn. Room was clean, nicely decorated, comfy."
• "Nice sized room, has a Nescafé coffee machine in rooms."
• "Room was fine shower hot and nice place to stay thank you 😊"
• "Our room was comfortable and spotlessly clean, with all the amenities we needed."
• "Room clean and comfy."
• "Even though rooms were dated, they were clean and well sized."
• "The room was clean the bed and bedding luxuriously comfortable."

Cons:

• "If you're at the front of the building there is some traffic noise."
• "Room was dingy, with creaky floorboards and a leaky shower."
• "The room - so small that even two pieces of hand luggage could not be put down."
• "Please never choose room 8!!!"
• "Downsides I found in my room 6, but guess they would be the same for other ones, first is that the heating doesn't seem to work but you can use the portable one, and the other was in the whole room there's only 2 sockets by the TV and none beside the bed."
• "After 11pm, my room was only accessible by climbing an outside fire escape, and entering through an emergency door."
• "Room was average at best window handle hanging off amongst other things."

Ambiance

Pros:

• "Love this venue. A great atmosphere that is not drowned out with music."
• "The pub has a typical English flair with dark different seating, is air-conditioned, has a fireplace and an associated beer garden."
• "The night party was lively and full of village charm, and we had a fantastic time."
• "Pub is gorgeous. Atmosphere wasn’t too bad either."
• "A truly beautiful Inn."
• "Very good atmosphere."
• "Fantastic place to catch up with friends or family with a nice atmosphere."

Cons:

• "Restful sleep is therefore impossible."
• "Very busy at night drunken kids shouting and screaming all night!"
• "We felt inside uncomfortable as it was immensely hot, and outside there was no space."
• "Really unfriendly security staff."
• "Security and management are absolutely gross."
• "Absolutely awful place."
• "One of the worst service ever at any pub, even for a busy Sunday afternoon. They couldn't accommodate a simple request of bringing the simple kid's meal of chicken goujons with the starters!"

Value

Pros:

• "We had a lovely and extremely reasonably priced afternoon tea on Saturday afternoon."
• "Really nice pub plenty of beers/wines spirits to choose from at a great price."
• "Friendly and helpful service. Food arrived swiftly and was very good value for money. The portions were a good size and the food was very tasty and filling."
• "First visit with a friend, decided to try it for Sunday lunch. We both got the triple roast, beef, pork and turkey. Must say excellent food at the price only £12.50 pp."
• "Breakfasts are beautifully done, always consistently perfect without being full of grease."
• "Stayed here over the weekend Great little hotel with friendly and helpful staff and the rooms do the job also the beds are extremely comfortable!!"
• "Good food reasonable price and very helpful staff."

Cons:

• "Wouldn't recommend, there are better hotels in the area."
• "Neither is recommendable!!!"
• "Sadly not going back."
• "The food was all bought in not prepared on site."
• "The food is truly awful."
• "Very poor service and paid £260 for this buffet!"
• "However I have to say that the bar prices are ridiculous!! £5.75 for a pint of run of the mill real ale!! Really."