Luzborough Reviews Summary

Service

Pros:

• "The staff are friendly and helpful."
• "The staff were very welcoming and friendly."
• "Staff were friendly and really helpful."
• "The staff were both helpful and accommodating."
• "All the staff were very friendly and accommodating and will be sure return again very soon."
• "Friendly & helpful staff - good service."
• "Staff were also very friendly!"

Cons:

• "Food was average and service very slow."
• "The waitress seemed half asleep and got my drinks order wrong and my husband's drinks order wrong 3 times."
• "Arriving to an empty restaurant, we were initially surprised by the lack of any staff."
• "Need someone to welcome guests and seat them like they do in other Greene Kings as we had to wait at the bar to ask where our reserved table was."
• "Nobody to greet us so my husband had to go off in search of someone who could lead us to our table."
• "Rude staff, trying to speak to them about an issue but she just walked away not interested."
• "Staff are all arrogant apart from one who was really nice, the rest are all rude and miserable."

Food Quality

Pros:

• "The food was optimal, but I was surprised by how few chips and onion rings came with the burgers."
• "The food was excellent, beautifully presented, hot and fresh."
• "The food, particularly the pies, was good."
• "A very good choice of food. The main menu is very comprehensive with all the usual type of pub fare and more besides."
• "The beef pie I had was perfectly cooked, a good amount of gravy, the veg was spot on and the portion size was good."
• "The food is delicious and very fresh."
• "Our food was delicious and fresh (the chefs apparently were Mitchell and Florin)."

Cons:

• "Under cooked food,+ wrong food."
• "The salmon was not fresh but frozen and you can really taste the difference the mash was horrid not light and fluffy but heavy and tasteless."
• "I had roast beef which was like shoe leather and I couldn't eat it."
• "The chicken was very tough and over cooked as if it had been cooked previously and reheated."
• "The burger was tasty but a little too greasy, pulled pork sandwich was more raw onion than pork and quite 'dry'."
• "The turkey seemed to be processed? It definitely wasn't carved from the bone."
• "Food was very average and burger was cold."

Ambiance & Facilities

Pros:

• "Nice big garden area."
• "Wonderful atmosphere, very friendly bar staff."
• "Very friendly staff. A lovely garden for dogs to run around in."
• "Great atmosphere great staff and fantastic food."
• "Beautiful old barn converted into a lovely pub restaurant!"
• "The atmosphere inside is cosy and 'olde worlde', with exposed beams and some low ceilings."
• "It's a very relaxing place for a drink on a summer's evening, and inside it's very cozy in the winter."

Cons:

• "Hygiene in the bathroom was appalling.. Outside area untidy, old glasses outside, cigarette butt's everywhere."
• "Used the toilets on leaving cubicles dirty with cobwebs as well."
• "None of the tables were clean in the patio area."
• "The pub itself looks nice, but there were only dirty tables, sticky with ketchup and food that had not been cleaned."
• "Had a wake here and flies were everywhere and all over the food."
• "One big moan was the dirty menus on the tables, of which there seemed to be a rather OTT selection!"
• "Lovely 16th century building set within a large walled garden."

Management & Staff Efficiency

Pros:

• "Manager was apologetic as they were short a chef that night."
• "The staff were all friendly and helpful and doing their best as they had so much to do."
• "The staff were very attentive and friendly."
• "The staff were friendly and efficient!"
• "The (new) manager served us, was cheerful, full of enthusiasm and talked about the recent introduction of live music."
• "The service was equally warm and friendly."
• "Staff did all they could to ensure this pre-booked meal went ahead as planned."

Cons:

• "Dissapointing. Waited 30 minutes for our table, then had to ask three times to get a drink."
• "Every time a course came we got a pot of cutlery and every course we had to ask for more as the pots had utensils for 6 not 8."
• "Big garden, food is good but service very slow."
• "No apology from the guy that had taken my booking the previous weekend."
• "Absolutely shocking management very rude towards members of staff."
• "No food as no Chef! Apparently ongoing issue."
• "Manager unkempt and seems lost, asked for soap in the ladies, seemed disinterested."