The Royal Reviews Summary

Staff and Service

Pros:

• "The staff, absolutely a credit to you, obviously very happy in their work, couldn’t do enough for us, all so cheerful and welcoming."
• "Staff were really polite."
• "The lady serving at the bar was very friendly and welcoming."
• "Staff worked incredibly hard throughout our visit, very friendly, welcoming and professional throughout."
• "The staff were friendly and the lady doing the table service in the garden area last night was excellent."
• "The staff were great, really friendly and welcoming."
• "Everyone working here was friendly, full of smiles and genuinely welcoming."

Cons:

• "No one came to the table to ask if our meals were OK."
• "A woman came and had her dinner and we think she ws the manager. The way she spoke to her staff was awful."
• "Sorry but we were quite disappointed. We had to wait an hour for our meals."
• "Why do staff allow people to sit at the bar or stand there drinking? Couldn't get to the bar because of this."
• "The service so slow."
• "After over an hour waiting for the food we asked how long it was be as 1 children was upset as hungry and tired to be told only 2 chefs and orders still before us."
• "We were given the wrong menu by the barmaid, and then we were blamed by the manager when we asked why the food that we had ordered was taking so long."

Rooms and Comfort

Pros:

• "We stopped in room 8 and to say we were dubious it was stunning big too with a four poster bed and lovely bathroom shower was huge too."
• "The room we stayed in was lovely and a decent size. It had a mini fridge, fan, iron and ironing board available and the bed was very comfortable."
• "The rooms are lovely, newly decorate clean and very comfortable."
• "The room and bathroom were both very clean, the bed was particularly comfortable."
• "Our room was spotlessly clean and the bed so comfy."
• "Room was spacious, stylish, clean and comfortable."
• "The rooms are spotlessly clean and comfortable, the newly refurbished bathroom was beautiful."

Cons:

• "It's a shame very very very noisy not, shower head not working I told them that it's not working they still haven't looked at it."
• "We stayed for two nights in the family room, unfortunately was very loud yet it says the rooms are sound proofed."
• "Really confusing place. Nice staff with a warm welcome. You expect staying above a pub for it to be noisy but the kitchen staff bang the music out when they start prepping breakfast at 7 or 7:30 am the bass was rattling the crockery in our room."
• "The woman vaping 15ft away at her table was off-putting and also illegal I believe."
• "However, the room got very warm and there was only a small desk fan to help cool it down."
• "The local loud, not so nice kinda people, love to swear and potentially cause grief for no reason."
• "Shame not quite big enough for a couple of cosy chairs as had to sit on beds to watch TV."

Food and Dining

Pros:

• "Food was really fresh, cooked excellently, can't fault the place at all."
• "The evening meals and breakfasts superb, and fantastic value."
• "Called in here last night as the Gammon was recommended to me so thought I would give it a go and it didn't disappoint."
• "The chilli had a real kick and my partner's steak and ale pie was homemade and really tasty."
• "Chef's cook everything from scratch and could even cater for my awkward diet requirements."
• "Highly recommend the homemade Steak and Ale pie which was simply brimming with chunks of tender steak and gravy."
• "Food was outstanding, great drinks at great prices."