Stoneacre Lincoln Dixon Street Reviews Summary

Customer Service

Pros:

• "Cannot personally thank Christiaan at Stoneacre enough, his professionalism from start to finish was absolutely spot on!"
• "Garry from the sales team made choosing the car simple and stress free."
• "Kevin was very knowledgeable and helpful throughout the whole transition."
• "Gavin showed us what we wanted to see he was everything you would want from a car salesmen polite courteous and patient."
• "Absolutely brilliant customer care. I was kept informed on a monthly basis of how the order of my new fiat was proceeding."
• "Fantastic service from start to finish from Ben and the team."
• "The whole experience with the guys at Stoneacre Lincoln was a pleasure, and I would wholeheartedly recommend them."

Cons:

• "Very standoffish and rude, made us also wait over half an hour and yet it took 30 seconds to take the money."
• "Customer relations never get back to you when you send an email, head office have closed their reception lines."
• "I only wanted to look and ask a few questions but had a grilling and the guy insisted on name address and details before answering."
• "I was patronised after being asked if I knew what the term ‘used car’ meant."
• "We initially had a bad experience at the dixon street branch, we where hounded by one of the sales team."
• "Really disappointed. Total lack of communication ☹️."
• "The service at this garage has been appalling, the communication is terrible."

Sales Experience

Pros:

• "Just come away having purchased our 3rd and 4th cars from Stoneacre."
• "I love my new car."
• "Purchased my Fiat 500 here on Saturday. The whole experience from start to finish was good."
• "Walked in today and came out with my wish list car! Great service from Stoneacre."
• "This is the 2nd purchase I’ve made from this dealership and the process is very straightforward and quick."
• "All communication leading up to the sale was professional and responsive."
• "The sales team were very good without being too pushy and answered all my questions quickly and concisely."

Cons:

• "After being told by the sales lady they could get the code for my after market fiat 500 upgraded stereo I drove an hour to Lincoln to be told I was there for new number plates."
• "I received a text saying that I could change my car and pay the same monthly amount plus £250 cashback. Very misleading."
• "Called in here to look at electric Fiat 500... Kevin, the Salesman, was very keen to sell us the Fiat 500 Hybrid and definitely a deal to be done on them as they had several... but now knowing he did not give us the correct information at time of sale, we would never recommend him."
• "They tried to charge my daughter £299 for her fiat 500 first service! £170 of which was for new spark plugs."
• "Looking around for ideas to decide on a 1st car, but the salesman was only interested if we were actually going to buy the car today."
• "I brought a car from here and I was pushed into car I never wanted."
• "I sold the car back to them after less than 3 months after having ongoing issues."

Vehicle Delivery & Condition

Pros:

• "On arrival to collect the vehicle, the car was waiting immaculately for me."
• "James and Adrian in the service department are my hero’s."
• "The process was quick and simple and we left feeling very informed and taken care of."
• "Whilst waiting for delivery, he rang regularly to update me. I highly recommend Constantin and Stoneacre."
• "We went in initially after my old car breaking down to view some new cars. We ended up purchasing a new car and leaving with it the same day!"
• "I am very happy with my purchase."
• "Everything was arranged and in place for collection of our new vehicle within a couple of days, and as promised."

Cons:

• "I've waited 2 hours for a lightbulb to be changed."
• "I arrived at just after 11am on 3rd may and my car went over to service, 5 minutes later then service member told me they couldn't do it as they were to difficult to remove."
• "The car went back to them 4 times, had writing in black marker on the underneath of the bonnet, a clear indication of a replacement bonnet."
• "Front bumper had been off and either replaced or repaired, all tyres set to drastically different pressures."
• "Also left the white car with 2 oily/ brake dusty handprints on the door."
• "Dents in several panels, fuel flap didn’t close properly, pulled to the left."
• "Had to have my Fiat 500 recovered to this dealership for a replacement key when mine was destroyed. I have received atrocious customer service over the past 3 weeks."