Vertu Volkswagen Lincoln Reviews Summary

Customer Service

Pros:

• "The sales manager Anthony was very helpful and genuine guy unlike some sales personnel you can meet he just wanted everything to go smoothly and professionally thank you."
• "Have ordered a car from here and always get great service, especially from Jamie."
• "They were also really helpful and flexible when I booked my service and MOT."
• "We received a video and a call to let us know how things were going."
• "The service manager Chris Bailey was most helpful organised a courtesy car and kept us informed throughout the repair."
• "Really pleased with the car very clean, serviced perfect definitely recommend this dealership its worth buying from a main dealer might cost a little bit more but its worth it and the service level and after care is so much better."
• "Very friendly and professional service, thank you."

Cons:

• "Also the washing and valeting service is very poor my wife never as the car washed anymore due to this."
• "Not great service guys let’s hope if you get a mystery shopper from your head office as don’t think your customer service score will be great!"
• "The whole warranty is a scam."
• "Also below my review was answered so I have edited the review. Trish informed me that the dealership would contact me to investigate further. This has not been true MORE LIES."
• "Surprised to hear that this dealer doesn't seem interested in selling cars at all."
• "Very dishonest place."
• "Please stay away from buying from VW ever."

Vehicle Quality and Maintenance

Pros:

• "Once they acquired the parts needed, my car was fixed and I am very happy."
• "James did the excellent video which was honest and a true reflection of the vehicle always calling me back and being available."
• "I saw the car I liked online, which was very desirable and at the lowest price I had found, so very saleable."
• "One of the things that stood out for me was the quality of the used vehicle we purchased low mileage for its age as well as full history etc which was great."
• "The vehicle prep couldn't be faulted when we collected the car and it was presented immaculately."
• "The car was presented beautifully and I was even sent a personalised video of the vehicle before viewing."
• "The car buying experience was the best I’ve had and I’ve been to many dealerships."

Cons:

• "So i drove away today 8 and half hours later being told that it’s been fixed and tested, only to discover that the steering is still not 100% straight."
• "⛔️❌ AVOID LIKE THE PLAGUE ⛔️ SELLS REPAIRED /REPAINTED / RESPRAYED SHODDY CARS ❌."
• "I was very disappointed to see that there were scratches on the body work, the leather on the upholstery was ripped at a few places which was not showed in the video."
• "This is also separate to an oil leak which they caused when i paid extra for them to service my Haledex despite having a service plan with them."
• "We bought a used Golf from here, but we then discovered it had not been serviced prior to sale."
• "Upon delivery of my car I spotted bodywork hadn't been repaired so rang the dealership straight away and that was where the problems started."
• "The vehicle had since been back for MOT and servicing, and the problem still not fixed."

Staff and Management

Pros:

• "Nice staff. very clean with gloves and face masks available if needed."
• "Big shout out to salesperson Macauley Gordon - thank you so much."
• "Lee Strange, manager, provided outstanding service and was most helpful."
• "I can’t recommend Vertu VW Lincoln enough and especially Dan, I wouldn’t think twice about purchasing from them again in fact they’d be my first port of call despite the distance."
• "I had an excellent experience at Vertu Volkswagen Lincoln. Everyone I came into contact with was polite and professional."
• "Excellent customer service. We've been viewing cars in worksop, Mansfield Lincoln area and by far the best overall."
• "Very pleased with the level of service from the dealership, James went above and beyond."

Cons:

• "Went to look at a T-Cross, walked in and a team member approached us and we told him what we were looking for.. We were told there was 1 in the showroom and that was that.. Nobody else approached us, not to mention seemed at all interested in helping us."
• "The oddest experience - looking at a car with my sister inside the showroom. No one came to speak to us, but they did decide to lock the car we were walking around."
• "Interesting that many other reviews are the same. I went into this dealership 5 times... never once was i approached by any members of staff... felt ignored."
• "There was no courtesy call the next day and I waited 11 days before I rang back for Nile."
• "One thing we could have done without is the sales management staring at my niece and her friend when we walked in the showroom to collect the car. Not a good look."
• "Service assistant didn’t seem bothered, and offered a 2 hour wait for service, like I had nothing better to do!"
• "Extremely poor customer service. Went in for a new Polo but weren't taken seriously & effectively brushed off."

Communication and Follow-Up

Pros:

• "Adam did the checks and sent me video of Inspection."
• "Nice polite follow up call after."
• "Another fabulous experience at the Service Department at Vertu Volkswagen Lincoln."
• "Before visiting, he sent out a video of one of the vehicles she was interested in, which was a nice touch."
• "The companies approach to someone who wasn’t about to purchase went above and beyond and I was very impressed with their willingness to help."
• "The salesmen Chris Dixon was not pushy at all and kept me informed throughout the process."
• "I brought a car from Jade after going in a few times unsure what to do. Jade was so patient considering I couldn't make my mind up on anything."

Cons:

• "Still waiting for an acceptable response!!!!"
• "Having spoken to numerous people at Vertu Vw Lincoln over a week ago about selling my Vw Golf back to them, I still haven't heard a thing from them."
• "I am still awaiting phone calls from both the head of used car sales and the general manager but I have now been waiting over a week and don't expect them to ring."
• "Arrived at service reception and was asked my name, I was told no booking was there!?"
• "Poor customer service. Arrived to view a car after booking an appointment only to be told the car had sold 40 mins before our arrival."
• "Yet another day of my annual leave wasted and treated as if my time does not matter."
• "I feel that most of the staff have been less than honest with me."

Customer Experience

Pros:

• "A great experience all round."
• "Just bought a brand new Tiguan Allspace and the service has been excellent from start to finish."
• "Had service from my three year service plan which has been good value and well timed."
• "Following on from this the service team have been great and are only to quick to help."
• "I would like to thank Ole Larsen for his professional and friendly service - I’ll be back to buy a Golf GTI TCR in a few years!"
• "Wow!! so impressed with this garage, bought a vw up in march 2020,, great communication whilst buying the car,, no pushy sales people, just honest and helpful in every way."
• "They make you feel very welcome and the free hot chocolates are a real bonus."