Pentagon Lincoln Outer Circle | Renault and Motability Reviews Summary

Customer Service

Pros:

• "Superb experience from start to finish! Our salesman was Paul White, he kept us informed every step of the way and made sure everything ran smoothly."
• "Absolutely first class Service from salesman Ian Bishop."
• "Cannot recommend highly enough, Jackie our sales person was efficient, professional, not pushy and extremely personable."
• "Everything dealt with competently, professionally, and quickly, from my part-ex to all the paperwork for my new Renault."
• "The staff were all welcoming, polite and helpful."
• "5 star customer service experience from start to finish."
• "Fantastic customer services, helpful, friendly and polite."

Cons:

• "Poor service, feel ripped off, asked for a major service informed it would £271, to include engine oil, filter and spark plugs."
• "The after sales have been a disgrace with them not always returning calls when agreed."
• "A member of staff here lied to me - they are supposedly Vauxhall specialists - they told me that Mr Tyre wouldn’t have the equipment to be able to resolve my problem and that it would have to be a Vauxhall dealership that did."
• "Also on feedback break pads low like what the hell does that mean to me? Not happy what so ever"
• "Last Christmas, I had a bleak experience with my car in fact it was so bad i vowed i wouldn't have another Renault the service was so poor."
• "However I didn't expect a low trade in value offered £7000 lost on a new van in 5 months ago a joke to be honest."
• "I'm very disappointed with customer service."

Sales Experience

Pros:

• "Jackie was so patient making sure we had the right car and so professional in her manner and approach."
• "Paul is a credit to your company. Great guy. Thank you Racheal"
• "He ensured I had every detail about the car I wanted and delivered it to my home just days later!"
• "A pleasure to deal with Pentagon and Jackie. Thank you very much!"
• "Everything about my buying experience with Paul has been second to none."
• "Our dealer was Paul, very honest, knowledgeable and genuinely looked after us."
• "I would highly recommend visiting Pentagon Renault Lincoln, if you're looking to buy a new or used car."

Cons:

• "Vauxhall needs to understand the importance of not lying as it can be very damaging to businesses - they need to be more integral as this sort of attitude puts me off going back."
• "I wasted my time, the issue hasn't been fixed and the car has been scratched."
• "The car hasn't been cleaned (lady from customer services offered it by herself - explanation, why they didn't do it, was not enough time)."
• "I found some scratches and I informed about it woman from CS, but she ignored it with comments that these scratches had to be done before I had delivered the car."
• "Update: Really poor aftercare, with pre-delivery damage and AWOL accessories still outstanding."

Staff Performance

Pros:

• "Jackie is very patient and explained everything to me before placing order."
• "Making the experience enjoyable and not stressful."
• "From start to finish nothing was too much trouble and tailor made to my circumstances."
• "This has been my best most relaxed car purchase."
• "The value for money and the deal they have provided me where excellent."
• "Exceptional service from Paul White when buying my new car recently."
• "Sarah and Josh on the service reception were very pleasant, helpful and efficient."

Cons:

• "The service department, i am not going to leave a comment as it would be very bad for renault."
• "My daughter recently purchased a car from this company and the condition of the car was below the standard I would expect."