Address: Fields, Cheshire Rd, Lincoln LN6 3SR, United Kingdom
Phone: +441522507257
Rating: 4.6
based on 141 reviews.
Customer Service
Pros:
"Gavin has been an absolute pleasure to deal with. Going above and beyond to make the purchase of our new car a breeze."
"Great service from the team at Stoneacre Lincoln Kia."
"Ollie listened to my thoughts and would likes, and made some excellent recommendations."
"Came into the dealership about a week ago looking for a new motor was swiftly greeted by Leon who was kind friendly and really knowledgeable in response to all my questions."
"Thank you Olly for your patient help in purchasing the Kia Nira."
"The staff (Tracy and Cheri) were very pleasant and helpful, always going out of their way to get answers to queries and explaining each step of any process clearly and in detail."
"From start to finish my sales representative Gavin Pearcy was highly professional, friendly and very informative."
Cons:
"Absolutely appalled at the lack of transparency and honesty from this dealership during a distance sale process."
"I would strongly discourage anyone from using this dealership."
"Disgraceful after sales customer service,time wasting,unorganised and shambolic."
"Unfortunately these wonderful people are let down by extremely long waiting times for appointments coupled with an unhelpful and occasionally unfriendly Stoneacre head office call centre."
"absolutely shocking service. can't fault the sales staff but service is a complete joke."
"Poor customer service all round and knowing there was a yellow post it note on my paperwork yesterday to say ' Customer has had bad experience ' nothing had changed."
"Awful customer service. All they cared about was the sale, when I rang to tell them about a problem with the gear box I had a month after purchasing my brand new rio, they didn't believe me."
Sales Experience
Pros:
"Visited the branch a couple of weeks ago, went in unsure as to what I was looking for but left extremely satisfied with my new car."
"Tom was very helpful from the start of the process and was very patient when I couldn’t make the final decision between a couple of cars!"
"I came in and bought a car from Leon, he was absolutely great and very knowledgeable."
"Everything was done to the highest standard and all staff were ace, professional and nothing was too much bother - very attentive."
"The clarity that Tom’s information gave us meant that we were able to quickly decide what would be the right car for us."
"A MASSIVE thank you to the staff at Kia, in particular Gemma."
"Ollie G was friendly, professional and knowledgeable."
Cons:
"Service book not filled out and tried selling me tyres which had been changed 3 days before hand."
"I have been Mis - Sold a product I never even asked for."
"Pleasant enough but tried stuffing me 1500 quid on trade in after giving a different price on the phone."
"Overall impression, they were not interested in what we wanted, just what they wanted to get rid of."
"Was expecting an email with details of a car I looked at but I never received them."
"Decided to book my car in for service with them, turned up for the service to be told i was booked in but my car was not????"
"All good apart from parking even if you're leaving your car for a booked in MOT or service. The parking is shocking."
Vehicle Delivery & After Sales
Pros:
"Loved that my car was in the showroom under a cover and I got to pull it off!"
"Jeni Lloyd answered our initial questions quickly and effectively, communicated well throughout the process."
"I had cause to take my Kia into this branch for a software update. The level of customer service afforded to me by Paige Bysouth was brilliant."
"Kia Service had my Niro EV for a recall. The car had an error after collecting but I returned and was helped and given a courtesy car."
"where do i start about this sales lady gemma, this is my no 4 car from gemma, over the years with kia, she makes you feel at ease,and very knowledgeable about the cars she is selling."
"Tom was excellent at managing the sales process over the delivery period and keeping us informed all the way."
"Massive thanks to Oliver Gray for helping us choose the perfect Kia and making the whole process as easy as possible."
Cons:
"They also misplaced proof of address we provided for finance and have harassed my husband for a second copy."
"Today 3rd service (Aug 22) and MOT at 15.22 received a call regarding my service and the advisory told about rear tyres need replacing, was told they price match gave price of tyres I had booked in somewhere else as same tyres from Kia are more expensive."
"Had nothing but problems since I got my car from Kia, car has had no end of electrical issues."
"Love my Kia Sportage and love the 7 year warranty! It’s just a shame that to access this warranty locally I have to deal with the most rude bad mannered service woman I have ever met."
"If you can find another garage to service, MOT your car please do the customer service and care this garage gives is not great."
"Customer service is appalling."
"They left a bolt out of my battery which vibrated against the bonnet and the knocking noise had to be investigated with hours of labour by Dack."