Bru Coffee and Gelato Leicester Reviews Summary

Atmosphere

Pros:

• "Wonderful coffee shop in the heart of Leicester- the atmosphere is relaxing."
• "This spot is awesome for chilling and getting work done simultaneously."
• "Bru has an excellent atmosphere."
• "The staff are friendly and atmosphere is great."
• "I love rustic, antique inspired coffee shops and this Brü lives up to that image perfectly."
• "It offers a friendly and homely atmosphere."
• "Great food and drinks. Nice calm, relaxed atmosphere. Laid out very well."

Cons:

• "Incredibly selfish owner and staff."
• "Poor organisation for the pandemic and felt unclean."
• "It was very claustrophobic and heard 'excuse me' every 30 seconds."
• "Music was really loud, door fully open so freezing cold inside and passive smoke from outside."
• "During Covid there’s no extra staff to guide, and they don’t seem bothered about the customers."

Service

Pros:

• "The members of staff were friendly and lovely; also service was great."
• "Nelly and Arun took my order and they were both awesome, super nice and really great!"
• "Leigh is extremely helpful and always smiling when she greets us."
• "The lady behind the counter was so accommodating and friendly."
• "Excellent service from Nelly. She was extremely kind and patient whilst I was being indecisive of what to order- Too many good options!"
• "Staff are always helpful and the main thing the coffee is excellent!"
• "The staff are really friendly, especially Claudia and Karina."

Cons:

• "Drink was over priced and tasted very average."
• "The staff were very rude and it was very difficult to communicate to them and order."
• "Visited with a friend this afternoon. Food was lovely however service was disappointing. One of the staff members was not very friendly and came across rude."
• "Barista took my order wrong."
• "Hot chocolate was nice, cake tasted almost frozen and the lady behind the till was very abrupt and rude."
• "Staff sadly very unfriendly no acknowledgement when stood waiting at counter to be served."
• "Unfortunately the service here has gone seriously downhill in 2017."

Food & Drink

Pros:

• "Delicious coffee and super friendly staff."
• "So many options to have, Foods, Cakes, Desserts, Iced Coffees & cold iced-chocolate too, Delicious ice-cream with many different flavours also hot drinks and Boba teas."
• "Their brownies and cookie dough dishes are delicious."
• "Their iced tea is delicious, as is their coffee and their Bronkies are tooooo good :)"
• "They serve high-quality 👌 coffee ☕️ they have amazing tasty ice cream 🍦."
• "Coffee is delicious, pancakes are incredible."
• "The coffees and waffles were lovely and fresh."

Cons:

• "If you're a coffee lover don't come here, you'll be served heated milk."
• "Ice cream wasn’t frozen, didn’t taste good."
• "The staff were friendly but the cups and aprons the staff were wearing were filthy!"
• "Ice cream wasn’t frozen, didn’t taste good."
• "Had a white hot chocolate which doesn't taste like made of real chocolate, a bit watery as well."
• "The waffles are nice but would avoid the cookie dough. Made in a couple minutes and you can tell - a grainy texture."
• "Been a couple times and have found the food and drink to mostly just be overpriced and bland."

Price & Value

Pros:

• "They offer two sizes small or large and the price is better than chain stores."
• "Products are sold at reasonable prices."
• "Price reasonable."

Cons:

• "Why is the quantity of freddo espresso so little, and costs 2.65, but when ordered online, it costs 3.50?"
• "Drinks are overpriced for the quality."
• "Their menu is a bit pricey, especially considering the customer service."
• "What a waste of money second time in a row the drinks are bad quality and you have a new cheap black lid which cannot close the cap. My mates latte smelt off."