British Bathroom Company Reviews Summary

Customer Service

Pros:

• "Superb service from British Bathroom Company... Response to emails was fast."
• "The staff is very knowledgeable & helpful."
• "Excellent service received from British bathrooms."
• "Service with a smile, I dropped in to collect a new Belfast sinks, a lovely young man Sam spent nearly an hour with me showing me different options."
• "I was very pleased with customer service, after enquiry regarding delivery, speedy reply & as promised items arrived next day (not late may I add) items both high quality & I had shopped around!"
• "They do answer the phone and try to help."
• "Online shopping can often be a drag but not with British bathrooms a great website, product selection and friendly customer service staff that know their products."

Cons:

• "I’ve been unable to contact the company by telephone, it just informs me that the extension is ‘not answering the phone’."
• "Even when I managed to get hold of them finally, the customer service wasn’t keen on helping me with sorting out the issue neither."
• "Nightmare to contact customer service!"
• "The customer services personnel are not particularly keen to please."
• "Terrible 'service... Emailed to sort out, nobody called as requested and their hours are terrible for phone contact."
• "Poor communication and customer service response from this company. Item ordered took over four weeks to arrive."
• "Dreadful customer service. I just popped in to look at bathroom furniture. A chap was closing the door and so I asked where the showroom was, 'we don't have one mate', and closed the door without even looking at me!"

Delivery & Product Quality

Pros:

• "We ordered a shower rail and are really happy with the product, the quality is great and it fits our bathroom perfectly."
• "I was not after cheap just best price absolutely thrilled with standard of items & service!!"
• "Got a job lot of gear for my bathroom, really good money for really decent stuff."
• "Order was smooth, and delivered on time."
• "It arrived when they said it would and the driver even helped my fitter carry it inside."
• "The fantastic quality pans were delivered swiftly directly from the manufacturer."
• "Products are great, aesthetic-and-quality-wise."

Cons:

• "Didn't arrive when they said it would. Out of stock of one item which wasn't stated on their website."
• "Ordered a bath and shower a month ago and it’s only going to arrive tomorrow apparently."
• "The top of the toilet lid had a minor defect to the walnut surface."
• "Last weekend my husband fitted in the bath suite to find the toilet cistern was cracked."
• "3 weeks to receive item with £40 delivery charge for it to turn up damaged."
• "One of the taps had a defect in it."
• "Ordered new toilet seat online and it came quickly but had slight damage."

Company Trust & Transparency

Pros:

• "Overall it was a good experience with British Bathroom Company and this will be the address for our sanitary needs in the future!"
• "My order was the best price online and it was delivered within a couple of days without any issues."
• "The company has a fantastic array of products for your bath whether new or a remodel and they are very knowledgeable about their products."