Address: 400 Hillington Rd, Hillington, Glasgow G52 4BL, United Kingdom
Phone: +443448094249
Rating: 3.7
based on 104 reviews.
Customer Service
Pros:
"I contacted Wholesale Domestic for a technical issue, response was immediate."
"Lovely young lady Katy Bonnar was most helpful and understanding to me on my visit today."
"The excellent customer care continued with the 2 delivery guys, they knew exactly what they were looking for in the van."
"Our experience was very good but I have to say that the after care service was really exceptional and far, far beyond what we would have expected."
"Wholesale domestic have been extremely helpful and prompt in offering a replacement part and communicating with me."
"Great service in shop followed up by great customer sales service."
"The service was exceptional with advice on the different products and knowledge on what would be most suitable for my space."
Cons:
"Nobody told me before I paused!! Be careful your items is NOT returnable here!!"
"This store is a joke don't know where they get there staff from very rude and disrespectful to customers."
"They are effectively middle men that take your money but take no responsibility for customer care or satisfaction!"
"Terrible service!!! Would never buy again from here."
"Horrendous customer service. Refused to accept return as the box was opened, even though it was done by there member of staff."
"Shocking. I was injured by a pavement parked van."
"After-sale customer service is appalling- they are totally disinterested after they have your money."
Product Quality
Pros:
"Goods of very good quality."
"The shower tray had a defect and I took it back for a replacement and Wholesale replaced it straight away."
"It's better to spend a few more quid and buy good stuff."
"Their products are extremely good & are reasonably priced."
"We have been purchasing bathroom furniture from wholesale domestic for about 7 years. The customer service and their bathroom furniture are both of a really high standard."
"Product itself was fine......"
"Best company I have ever dealt with customer service is incredible, staff are always friendly and exceptionally helpful."
Cons:
"stuff missing and also got the wrong click basin waste pipe(slotted)...supplied by them."
"Any and all installer instructions were completely useless. Wrong dimensions, generic product info, and poorly displayed."
"The 'glass' shelf wasn’t even glass it was a piece of acrylic plastic."
"Mirror when unpackaged was chipped in the corner."
"Horrible experience. Bought shower panel door but it doesn't close properly."
"The cabinets have all started to crack and chip away at the edges."
"Our wet walls were bent and could not be used."
Delivery & Returns
Pros:
"They issued a 50% discount for the shelf and replaced the towel ring."
"We bought a lot of our bathroom stuff from here with the sales assistant assuring us we could return any of it as long as it was still packaged and not used."
"Delivery service was excellent and right on time."
"Order delivered promptly, damage to 2 tubes of mastic and problem was sorted by Callum in customer care."
"Prompt free delivery on our order, was worth the trip from Livingston."
"Order processed quickly, excellent delivery service at a convenient time."
"Delivery service and team brilliant."
Cons:
"I would like to comment on the free delivery advert if you spend £500 or over, I spent over £1,000 and was told if I wanted my order in my house I would have to pay another £37 for 2 men to deliver so my goods will only be left on the pavement."
"Was advised on how many boxes of tiles to get had 1 too many but shop refused to take them back bad service as I went on their advice now am out of pocket."
"Shocking service. Had to return 2 toilet vanity units both badly damaged staff not interested."
"Currently have order placed close to 3 weeks on items that was stated 'in stock' on the website. Still waiting for an actual truthful status of the order if in stock or not."
"Just received a delivery from yourselves of a bathroom suite i was told it was a kerbside delivery which we were not told at the date of ordering."
"After 3 calls several emails still no refund."
"Now we have been told we cannot return the tiles(still boxed not been touched since they dropped them off)."
Pricing & Value
Pros:
"Price is excellent too."
"Good value for money."
Cons:
"OVER PRICED Really bad Sales team in the Showroom bad Attitude, really need to get a grip!"
"most of the stuff you buy here can be found elsewhere for about 40% cheaper especially taps."
"Service the worst they say items are in stock take your money then next day send an email saying not available."
"That said the cabinet is well over priced the doors don't even close on it properly, a huge waste of money."
"The products here are okay but they are way overpriced."
"And the final indignity was at the point of sale... I was asked if I wanted to buy the chrome insert for the sink overflow... And, it was on the invoice at £10, not £9."