TW Thomas Bathrooms & Tiles Reviews Summary

Customer Service

Pros:

• "Awesome customer service throughout from design to delivery, nothing was too much trouble for them."
• "Every member of staff that we came into contact with was exceptionally helpful and the entire process was smooth and stress free."
• "The staff were very knowledgable and friendly. They listened to what we wanted and designed the perfect bathroom."
• "The customer service post sales was also excellent, they were very helpful in sorting out replacement parts for a damaged mirror light, and also offered fitting advice to our builders for a shower install that they were having trouble with."
• "Absolutely superb customer service. Really knowledgable, friendly and practical advice on the planning and fully supportive throughout the entire delivery and installation."
• "The quality of service from bathroom design through to outstanding after sales support has been exemplary."
• "Exceptional Customer service and quality of products supplied."

Cons:

• "Not impressed: Salesman was too pushy/influential and the fitting team were dreadful."
• "Didn't follow the design, basic errors made and wanted to charge me for correction..!"
• "Still waiting on a phone call for someone to come out and measure my bathroom."
• "Wish I had retained my old bathroom..!"
• "Bath panel didn't fit the bath and, overall, was certainly not worth the £9K that it cost."

Product Quality

Pros:

• "All products they installed were top quality."
• "The quality of materials and variation of choice was exceptional."
• "Their products are great quality and I always recommend my customers to purchase from TWThomas."
• "The products were all good quality and the installation was of a very high standard."
• "The 2 completed bathrooms have the wow factor."
• "The quality, choice and customer service is excellent. The pricing is very competitive."
• "Top quality establishment and would highly recommend."

Cons:

• "The fitting was completed by Seb, who did a fantastic job. Very happy!"

Design and Planning

Pros:

• "Helped enormously with the design and fittings."
• "Jamie provided us with CAD images of the proposed design via e-mail and recommended an amazing tradesman Tony Fisher who transformed the design into reality."
• "Complete commitment from the outset, both in ensuring a great design and that the fittings chosen were totally compatible with our circumstances."
• "The design process was very enjoyable and thanks to computer aided software, we were able to get a very realistic 3D printout which could be adjusted quickly to take account of anything we decided to change."
• "The initial design completed by Andrew enabled us to see what the finished article would look like, and I must say the finished product has not disappointed."
• "Really good customer service - helping with design and specification, how to weigh up the pros and cons of particular choices, patient, flexible, willing to negotiate and an excellent showroom."
• "Andrew designed a beautiful bathroom and recommended an excellent fitter (Seb Ferris)."

Cons:

• "Didn't follow the design, basic errors made and wanted to charge me for correction..!"

Installation and Fitting

Pros:

• "The fitting was carried out by one of the firm's approved tradesmen. The one we had was excellent!"
• "Our fitter Tony Fisher is very professional in his work and is carried out to the highest standard. Tony’s attention to detail is second to none."
• "Phil Card was our installer- what a professional he was a joy to have working in the house."
• "The planning was excellent, and professional."
• "We had a slight issue with the shower screen having a mark, it was replaced immediately without question."
• "The tradesmen recommended by Jamie who carried out all the work were first class in all aspects of the job."
• "Phil installed to a very high standard, really pleased with his work."

Cons:

• "Not impressed: Salesman was too pushy/influential and the fitting team were dreadful."
• "Didn't follow the design, basic errors made and wanted to charge me for correction..!"