Lazarou Hair Salon & Hair Extensions Cardiff Castle Reviews Summary

Stylist Performance

Pros:

• "Had my hair done by Rachel today and could not be happier with the results."
• "She really transformed my hair into something I love and am now confident with."
• "Really happy with what Rachel has done with my hair!"
• "Rachel is amazing at her job, super fast and I always leave 100% satisfied."
• "Love love love my new hair cut! Rachel was so amazing she somehow fixed my hair from being so dead and straggly to having shiny thicker healthy hair in just a haircut!"
• "I booked in with Vik and she did an incredible job on my hair!"
• "Left feeling a million times better than when I went in thanks to the lovely Katie."

Cons:

• "I specifically asked for someone who has some form of experience with curly or someone with good colour experience clearly I didn't get either."
• "With the colour my hair ended up being red when I had specifically asked for brown."
• "Left with very flicky, not salon-looking hair."
• "The worst part was the fact that she didn't even speak to me."
• "I asked for blonde tips and my hair looks the exact same colour as before sept with random streaks of blonde I never asked for."
• "She didn't talk to me at all, didn't pay any attention to how i wanted my hair to look like."
• "Now i'm trying to fix my hair, but i'm not over this awful experience.i was utterly insulted and humiliated every step of the way."

Salon Atmosphere

Pros:

• "Such a lovely place and atmosphere."
• "The coffee and biscuits always goes down a treat too!"
• "The whole salon is a lovely environment with friendly staff and a relaxing vibe where you feel comfortable in the hands of the stylists."
• "Really lovely salon, the staff are lovely are really attentive."
• "Everyone was smiling and welcoming!"
• "I love the atmosphere there, everyone happy, friendly, talkative."
• "Even though it was a busy morning in the salon it was still a relaxing experience."

Cons:

• "Rest of the staff we're extremely unapproachable especially a younger girl with long dark brown hair, consistently giving me dirty looks."
• "Did not seem as slick/professional as other salons I have been to, with a lot of splashing of water when washing the hair and dirty styling station from previous hair cut."
• "Sadly it wasn’t the experience I had been told about! Without 25% off I would have chosen a different salon."
• "Someone different called me every time, if I missed their call and rang back they never knew what was going on - team seemed super disjointed."
• "As soon as you walked in it smelt awful (I think there was a drainage problem outside which can’t be helped)."
• "Too many people around the till can be a bit intimidating and there was little consistency in the prices I was told my visit would come to."
• "Unprofessional in every way, never again."

Customer Service

Pros:

• "The staff were all so friendly and kind, gave me exactly what I wanted with the haircut."
• "The staff were lovely, smiley and welcoming and my hairdresser, Jack, did a fabulous job with my curly hair."
• "The booking process was nice and simple, and I didn't have to wait when I arrived."
• "She always takes great care in customer service and listens to her clients."
• "The staff was very welcoming and hardworking."
• "All the people in Lazarou were amazing and very accommodating."
• "The other stylist are also super friendly. They’d come over and engage in conversation and have a laugh with you."

Cons:

• "Customer service disappointing."
• "The service was lacking though. It all felt very rushed."
• "The only conversation I received was asking when I had last had my hair cut which felt almost a bit rude."
• "Appointment was cancelled 4 times across 6 different months."
• "Sat waiting for 15 mins, had a young girl who wasn’t a stylist wash my hair which was fine, but then was sat with wet hair for 25mins without the stylist coming over to speak to me."
• "I was turned away and told that they wouldn't be able to do my hair now just for the sake of twenty mins."
• "She left me and went to talk to her colleagues and i was so nervous because i was travelling abroad next day to attend a wedding and i can't go like this."

Value for Money

Pros:

• "Great quality haircut for no cost."
• "Their prices are really reasonable."
• "I've been there about a dozen times now and have never been dissatisfied with my cut."
• "The salon is super clean, bright and the products they use smell super nice!"
• "I am really happy about the whole experience: I had some highlights and they are exactly what I wanted."
• "Really friendly salon with a great team."
• "Excellent, consistent results every time."

Cons:

• "Considering I payed about £60 for brown hair that I could've done with a box dye its a little annoying."
• "This underhand price hiking behaviour is frankly disgusting."
• "The haircut itself was meh, not worth the money, any friend could have done it for me better."
• "Imagine being charged over 100 with these results. Please be careful when coming here."
• "Absolutely disappointed in this company, a well known business in Cardiff, they refused to do her hair, on top of that they charged £19 as a no show fee."
• "Had to wait like 30 mins after my appointment time to be seen."
• "Never in my life I would visit Lazarou Hair Salon again!!!!"