Harvester Bassetts Pole Sutton Coldfield Reviews Summary

Food Quality

Pros:

• "The food was top notch and very good value."
• "The overall visit was fantastic and will definitely return."
• "Enjoyable and relaxing experience. Food was great as always."
• "The food was lovely and hot when it arrived."
• "The food here is always great and the staff are friendly."
• "The food was as nice as you'd expect, was missing a part of the meal which was rectified after a short wait when waiter was notified."
• "The food was great loved it."

Cons:

• "Sausage and bacon were well overcooked. The toast was warm bread, and the beans were awful."
• "Food was packeted and frozen yet still fairly expensive."
• "Food was quite bland and the sweet potato fries were under cooked."
• "Food was ok not great. Daughter had a halloumi salad bowl which was massive and consisted of 80 lettuce leaves!, chips luke warm and overdone onion rings."
• "The ribs were so dry no sauce on them just no flavour to them at all."
• "The food was over cooked, jacket potatoes were black on the outside."
• "The meals were tasteless and the chicken was dry and grizzly."

Service

Pros:

• "Great welcome when we first arrived."
• "Staff were super kind and attentive, really appreciate such a great experience and service."
• "The service we received was excellent (as always), and the food was also great!"
• "Staff were brilliant. Polite friendly and really good with the kids."
• "We came along Sunday 3rd Dec for breakfast with santa it was organised really well you wasn't rushed and the waitress was lovely."
• "Absolutely fantastic evening! From walking in to leaving it was fantastic, Neva and Tom are an absolute credit to the industry."
• "Staff went above and beyond for us."

Cons:

• "The staff were very inattentive; and it wasn't busy so there was no excuse."
• "We waited over 40 minutes for our food to come out."
• "Sat at the bar and waited 25 minutes after the time we had booked for a seat."
• "Service could have been a bit better as it was a while before drink orders were taken."
• "Bar staff seemed stressed and while waiting at the bar 2 other people were served before me."
• "Long wait before anyone took our food order."
• "Service very poor, 35 mins wait between being seated and someone taking order."

Ambiance and Cleanliness

Pros:

• "It was busy in the restaurant and the atmosphere was great."
• "The atmosphere was good and not too noisy."
• "Great atmosphere amazing food."
• "Thank you for the wonderful Santa Breakfast. The breakfast was lovely and Santa was fantastic."
• "Everywhere was clean and tidy."
• "Nice outdoors space, nice bar area."
• "The restaurant itself is always spotless."

Cons:

• "Toilets a little dated and tired."
• "Cutlery and glasses were dirty and had to be replaced."
• "Area we sat by a window needs a lick of paint and also I'm sure a visit by food standards after noticing several snail/slug trails under our table 🤢🐌"
• "Place is generally ok but tables are always dirty for some reason."
• "Went in to the ladies toilets well what a state, there was used toilet roll in between the first and second door on the floor."
• "Our table was horribly sticky and we asked for it to be wiped over and that wasn't received well by the staff."
• "Seating was ripped and held together with gaffer tape."

Value and Pricing

Pros:

• "Would highly recommend."
• "Food was spot on service was great could of done with leaving 5/10 minutes after taking the starters plates before bringing the main course out as didn't give chance to digest the starters great prices."
• "Great food and happy to take any extras away. Would definitely recommend 😊"
• "Food was good and I was able to use a discount voucher too so made it more affordable."
• "The food is good value and hearty, I can personally recommend the camembert and cherry tomato tart."
• "Food was excellent. Very good value for money."
• "Lovely food and salad bar as well as unlimited refills on drinks with cool, interesting flavours."

Cons:

• "However, the parking ticket and lack of variety in the main meals bring down my score."
• "The only food I was able to have was the Gammon."
• "The salad bar well there was no variation, and the same both sides, not as good as some of the other harvesters we have been to."
• "Got a parking charge tho which really put the whole experience in a bad way."
• "The price is not reduced for the reduction in availability."
• "Like most restaurants, the prices do seem to be increasing at the moment. The promotional deals I receive from time to time, however, make it good value on these occasions."
• "We believe the prices were a bit on the high side for a harvester type of restaurant."