Divine Hair & Beauty Reviews Summary

Staff and Service Quality

Pros:

• "Wonderful treatment. Priyanka is very professional and very kind."
• "Excellent full body wax by Kume..100% professional and precise in her work."
• "Excellent staff. Very attentive. Customer service is outstanding."
• "The man who done my massage was respectful and professional."
• "Nuray has done amazing blond highlights on my hair, she's an outstanding hairdresser and knows what she's doing!"
• "Very friendly and caring and does good job at waxing."
• "Thoroughly delighted by the dedication of Priyanka who went the extra mile to make sure I was comfortable and fully content with the results of my facial."

Cons:

• "The girl of the eyelashes booked my appointment at 5.30 pm and I asked if she can make it in 30 minutes as at 6 I must be out because I had to go to work and she repeated yes don’t worry don’t worry..ones she started the treatment (refill) she hurted me so much few times, now my eyes are still hurting!!"
• "Place is filthy, the eyelash tech is so so rude. They have no customer service at all."
• "Rather poor experience- the owner / hairdresser brushed my very thin hair so rough."
• "She had no idea what she was doing or how to give a massage."
• "Really disappointed with my individual eyelashes. Unprofessionally done."
• "The woman doing the massage was heavy handed and spent more time massaging my legs, even thought I asked for my back to be massaged more."
• "The lady who washed my hair was extremely rough with my hair when brushing it. I don’t think she was trained at all."

Cleanliness and Ambiance

Pros:

• "Salon is hidden at the back, but nothing like the outside! Clean and professional!!"
• "They have a helping nature and clean environment."
• "I visited divine hair & beauty so many time and I really appreciate to see that employee services because thay all services was on time and also when I visited that was soo clean."
• "This place is amazing, I received a soothing massage from an Indian lady that works there."
• "A very relaxing experience and my skin feels so smooth."
• "The salon was very clean and tidy."
• "Rooms are simple but clean."

Cons:

• "Grubby, Tiny space. You have to go through a phone shop to find it."
• "Disgusting place!!!! Filthy, cold and bad smelly."
• "The place looks dodgy and it is dodgy indeed."
• "On top - the salon is very unkempt and unhygienic."
• "Not very clean and staff is not very friendly."
• "In general environment very messy and simply dirty."
• "It’s not clean, unprofessional and feels unsanitary."

Value and Pricing

Pros:

• "This is a very good experience good staff and good price."
• "The customer service is really good and they gave me a good price for cut and colour."
• "I would recommend to a friend. Prices are very reasonable."
• "Great value for money!"
• "Salon is amazing! Very good prices, professional and clean."

Cons:

• "Usually they charge around £60 luckily I used a voucher. Very disappointed."
• "A high price to pay for such a badly done job."
• "Paid for full body 1 hour got only 30 min legs and maybe 15 min back."
• "Not recommended to buy a massage package with this divine hair & beauty... They are time wasters."