Benefit Cosmetics Brow Bar Counter Reviews Summary

Customer Service

Pros:

• "Eliana custom made a brow tint shade for me, and give them a perfect wax and shape but she was also the nicest person."
• "Yasmin was great and thorough! She managed to fix my uneven brows. She is also friendly which made the process more comfortable."
• "Eliana done my brows for my wedding last week and she was absolutely amazing."
• "Yasmin and her team were so friendly and chatty - really made me feel at ease and enjoy the whole experience!"
• "Service provider - Yasmin sheikh - very professional, efficient and sweet."
• "Aliana (White City) not only gave me THE best brow shape but she also did it on her break and was so lovely and kind."
• "My daughter and I had an amazing experience. We had our eyebrows done by Gemma and the results were just perfect. She is very professional , knowledgeable and attentive."
• "Eliana was such a breath of fresh air! She was friendly, warm, polite and very professional!"
• "Luisa was really amazing! I use benefit products but I’ve never had my brows done with them. Luisa did a really nice brow consultation with me, made sure I was happy with the shape."
• "Kacper was extremely attentive and really taught me alot about how my eyebrows should be shaped."

Cons:

• "very disappointed with my experience here, asked to keep brows thick, not overly arched and to let them continue to grow in at the front of brows. What I got was the thinnest brows I've had in years, arched + waxed too much at the front."

Brow Service Quality

Pros:

• "Amazing brow wax and tint by Yasmin last Friday! She explained the process clearly and checked in with me every step of the way."
• "Went to the Benefit brow bar in Boots Westfield White City last month to get my eyebrows done after a long time. Gemma was amazing and did a great job; she kept the thickness of my brows and gave them a great shape."
• "Very happy with my brow wax experience with Gemma. She took extra care and attention to my brows."
• "I had brow wax done - it was pain free and results were amazing. Highly recommend!!!"
• "Thank you so much Yasmin for your fabulous knowledge of what suits my skin tone. I’ve had lots of compliments from friends and family about my eyebrows."
• "Couldn’t be happier with the result! Gemma is lovely, I really enjoyed having a chat with her while she was fixing my messy eyebrows."
• "I went in for an eyebrow and lip wax at the Benefit Brow Bar in Boots at Westfield White City. Getting an appointment booked was really easy and I had Paola do my waxing."
• "Benefit are the best in eyebrow waxing , shaping and tinting ."
• "It was my first time at Boots in Westfield Shopping centre in White city, I booked a wax brows and I received an amazing service from Paola, she was very professional and made for me the better shape for my brows."

Cons:

• "Awful - I had an awful experience with the White City branch. I asked the beautician not to wax above my eyebrows, she wasn't listening and did so anyway."