Sajna Ltd Reviews Summary

Staff Professionalism

Pros:

• "Chand was my beautician and was exceptionally thorough when completing my wax."
• "Gea is an excellent hairdresser. She’s always professional and polite."
• "Gia and one of the other stylists, Rafia, are so nice, welcoming and friendly."
• "Pari was very helpful to choose a colour for my hair which will look good on me."
• "All of your staff are extremely friendly and very professional."
• "I tried a new lady called Rafeeya for face wax and the personal care and time she took was high quality."
• "Marcia did an amazing job with my hair she was keep asking me weather i was happy with the length of my hair she did her best and was not rushing at all i highly recommend her."

Cons:

• "Historically, the reception & staff have always been rude, unwelcoming and a bit soulless."
• "The older lady who does the eyebrows always leaves me with cuts her manners are awful."
• "They don't look you in the eye, they hang up on you if they can't be bothered to speak and incredibly lazy."
• "Very unprofessional and rude!"
• "Literally the rudest staff on reception."
• "Awful reception. My three year old and myself waited full five minutes to check on pricing, your receptionist was doing sales call on the phone, couldn’t be bothered to pause and ask us what we needed."
• "The staffs are very rude, unprofessional and unexperienced."

Value for Money

Pros:

• "It's cheap but take my advice and pay the extra £20 to get a professional end result, customer service and experience."
• "It's cheap and great value for money, they know how to do eyebrows!"
• "Overall extremely good value for money."
• "Stunning haircut and colour done by hair stylist Pari, super friendly and gave me exactly what I had asked for."
• "Prices are amazing and have stayed consistently low for years."
• "Best salon in South London for waxing and threading."
• "Stunning haircut and colour done by hair stylist Pari, super friendly and gave me exactly what I had asked for, at an affordable price too!"

Cons:

• "I paid £5.50 (abnormally high) just for a 1 minute threading session of both sides!"
• "It's very greedy to charge customer extra for a service that only uses a thread and it's only a 5 minute job."
• "They charge too much money. For full head of colour for seniors need to revise your cost in tooting other salons charge less in tooting."
• "£5.50 for eyebrow threading!?!? Really don’t understand the pricing at Sajna."
• "Bad staff and wasted £80."
• "Very poor quality haircut by the brazilian lady called Marcia - it was chopped and thinned out with scissors, and looked unsymmetrical."
• "I noticed that a lot of the hair was not removed."

Customer Service

Pros:

• "Would recommend to anyone."
• "Good service!"
• "Friendly staff, always do their best to fit you in."
• "I love this place for all sorts of treatments and how accommodating they are here."
• "The receptionist also was so welcoming and friendly; highly recommended."
• "Always amazing service, the ladies are quick, thorough, very friendly and professional."
• "I'm so happy with how sajna has dealt with the safety measures to ensure all customers and staff are safe, very clean and all safety precautions took place when I arrived for my hair appointment."

Cons:

• "The owner is apparently someone called Yasmin who cannot be contacted."
• "The lady behind the counter wouldn’t even look at me."
• "When I went to speak to them about getting it corrected I was left sitting for half an hour."
• "On top of that we asked to speak to the manager and apparently there isn't one."
• "The receptionist (looked like the owner of the business) who did not smile, was unorganised and tells off her workers in front of the clients."
• "The lady at the front desk is quite hostile to me and doesn’t even bother to try and be nice to me as a customer."
• "So, rudely we were told to wait and were blamed for being late etc."