Les Fleurs Florist Reviews Summary

Quality of Flowers

Pros:

• "The flowers were stunning and exceeded our expectations."
• "Absolutely stunning flowers and delivered by a lovely man."
• "The flowers and colours were just what I asked for, absolutely beautiful."
• "The flowers were amazing and there were many favourable comments."
• "Wonderful bouquet of flowers, 2 weeks later and still going strong."
• "The flowers are always beautiful and fresh."
• "The flowers were absolutely beautiful and delivered to the hotel in plenty of time."

Cons:

• "The flowers only lasted 4 days very bad emailed to advised and NO reply back."
• "Some of the flowers only lasted 3 days, most are now, 5 days on, past their best."
• "Paid £40 + delivery for hand tied boxed flowers on Nov 3 2022 within 5 days we were throwing flowers out totally dead."
• "Ordered flowers for a funeral on the 23rd October. We were very disappointed, compared to the other flowers at the funeral these were very drab and definitely not as expected."
• "Beautiful flowers just seemed a very small arrangement for over £40 that was disappointing."
• "Ordered this certain hand tied because off gerberas and they was not in the flowers sent so dissatisfied as not advised."

Customer Service

Pros:

• "Becky and the team at les Fluers florist go above and beyond to help and create exactly the flowers you want!"
• "The lady I spoke to was very professional, friendly and extremely helpful."
• "The staff are friendly and helpful and we will continue to use Les Fleurs in the future."
• "The woman who answered the phone and took my order was very helpful and accommodating."
• "Becky was very easy to deal with and very professional."
• "Lovely, helpful staff when ordering and when I then needed to check something."
• "I didn't really know what I wanted and was greatly helped by the friendly and very knowledgeable young lady on the other end."

Cons:

• "The only issue I have is the timing of the delivery... It arrived mid afternoon about 3pm which makes me think it had been forgotten and quickly made up following my phone call."
• "Sent an email about a change to the flowers no response back."
• "She was panicked for a few minutes because she thought she'd received the wrong flowers as the card said 'Mum' on it and not 'Nan'."

Delivery Service

Pros:

• "The flowers and candy were delivered on time and my cousin was thrilled with them."
• "Delivery was made the next day and the bouquet was absolutely beautiful."
• "Delivery to the door was made first thing in the morning to the delight of my partner."
• "Delivered within 2 hours of me ordering."
• "The delivery lady was lovely and she followed my delivery instructions."
• "The delivery has been prompt and reliable."
• "The delivery was prompt and beautifully presented."

Cons:

• "Would definitely NOT use again."
• "Not sure I will use again."
• "Sad to say that we won't be recommending you in the future."