RCNQ Reviews Summary

Customer Service

Pros:

• "They then made an effort to rebook my appointment before the wedding that I am going to on Thursday which I appreciated."
• "Rob went above and beyond to make me feel less anxious, talking me through everything and double checking every step of the way."
• "However Lilys customer service was great."
• "Everyone at the salon was friendly and relaxed."
• "The staff are really friendly, I was made to feel at ease straight away."
• "Staff were all lovely - welcoming and a very interesting group of people."
• "The whole team here are a funky bunch. It's got a really nice, fun atmosphere."

Cons:

• "I do not recommend this salon."
• "I complained the following day, yet after multiple back and forth the salon have basically washed their hands of me."
• "Rob never responded to my email, but he did take the time to unfollow me on Instagram."
• "I'm just asked if I want to reschedule, with no offer of compensation or anything."
• "I did find however that communication from the salon was quite poor when my appointment was cancelled and I wasn't told until I arrived at the salon having already paid for a taxi to get there."
• "I phoned them up again when I got into the office and was clearly upset on the phone."
• "I will not be returning. I wouldn’t recommend you do either."

Stylist Expertise

Pros:

• "isobel was absolutely lovely and really took her time with my hair, styled it for me and showed me how to get the same results."
• "She’s extremely welcoming, caring and attentive."
• "Best fringe restyle of my life!"
• "Had my colour done by Hayley and I am so obsessed with it!"
• "Isobel really knew what she was doing. She approached the task with confidence and really nailed the haircut!"
• "Rob is a professional hair stylist, he very nice person and gave me a easy technique to prepare my hair at home."
• "Rebecca is AMAZING !!! I've had my hair done by Rebecca three times and she always absolutely smashes the colour and cut."

Cons:

• "The end result was I now had random grey patches in the blonde ombré."
• "He didn't even check that it was all okay when once dried and didn't even show me the back of my hair, just sent me to pay!"
• "I woke up the next morning and had to trim it again as the hairdresser had missed a significant amount of it."
• "I had to return to the salon and spend 40 minutes having it sorted out by another member of his team."
• "I ended up with something way shorter and I'm really not sure what to do about it."
• "Rob gave me an absolutely horrendous haircut that left me in tears."
• "Horrendous experience with RCNQ, haircut was very different to what I'd asked for, completely disjointed, like 3 different cuts and not like the reference image I provided."

Salon Atmosphere

Pros:

• "RCNQ is a friendly vibrant place and i'd recommend it to other parents whose children are in the LGBTQ+ community."
• "Nothing but a top hair salon for a quick blowdry when in the MCR."
• "The salon is really nice inside."
• "It’s a super chilled salon with talented stylists who listen to what you want and do a great job."
• "The salon is comfy and inviting and the staff are kind and made me feel comfortable."
• "The salon has a great atmosphere, very inviting."
• "Such a cool quirky salon."

Cons:

• "However whilst the salon looks gorgeous online, I found it to be quite run down in real life despite the fact they’ve just recently moved in."
• "One example is that the customer toilet downstairs is actually in a gross basement with barely any light and no toilet door."
• "It was also very chaotic when I entered."
• "There was still hair on the floor by the chair when I sat down."
• "From the moment I arrived at the salon, my experience was less than impressive."
• "Awful place. I can’t believe it has the good reviews it has."
• "Whilst cutting there was no conversation, felt really awkward."

Value for Money

Pros:

• "Very affordable."
• "Great service, great price (£15 trim) and perfect for me."
• "A really decent price for the amount of time they had to spend on me."
• "Came out looking fabulous and of course very affordable."

Cons:

• "When I left I was told it was a £20 service which was ridiculous."
• "I was left a little shocked at how much I paid for it."
• "At the end of the appointment they were about to charge me the full cost of £150 before I remembered about the deposit, which they couldn’t find on the system for some reason."
• "I paid over £100 for it??!"
• "Why have I paid more for a FULL head of highlights and coming out less blonde when I usually pay less for HALF a head and come out more blonde?"