Supercuts Manchester Reviews Summary

Customer Service and Communication

Pros:

• "Nico was very friendly he sat down with me and asked what look I was after."
• "Booked in for a balayage on Sunday with Carmen and she did an amazing job!"
• "Had my hair done here yesterday by Dan... made me feel at ease."
• "Just want to say a big thank you to Carmen at Supercuts."

Cons:

• "Poor communication and awful customer service by the staff."
• "Went back again yesterday for 2nd time and it was great the hairdresser was very welcoming and accommodating."
• "I wasn't able to book an appointment as it's only walk in. So I stood to wait for my turn and I was forgotten."
• "Had to wait 2 hours for a haircut while one of the hairdressers had had a nice girly chat."

Quality of Haircut and Styling

Pros:

• "The end result was 11/10 so super proud of the look, the colour everything."
• "Cannot recommend this salon enough, everyone here is so friendly and accommodating!"
• "Really great experience. My partner was absolutely thrilled with the results."
• "Thanks to Dan for the great experience I had with my last haircut."

Cons:

• "My hair is a different length on each side and it is so bad I am having to wear my hair with a side part."
• "Awful experience, charged £50 for a wet cut and blow dry, no layers added in."
• "Shocking hair cut, went in for a wash, cut and blow, going on holiday on Tuesday so I thought go to supercuts."
• "Really disappointed with my haircut. The stylist was really nice but you could tell he was rushing."

Pricing and Value

Pros:

• "However, after a short wait the booking fee was taken off my bill and I had an excellent haircut."
• "The treatments and colour services I use here cost me a half of what I used to pay at a “high end” salon."

Cons:

• "Charged £41, at that price I really would expect better."
• "Very overpriced for what they offer. Slightly rushed service with a lack of care."
• "Went into the Salon at 5pm after using a useless “Join the queue” system, ending up getting seen after waiting 1hr 45mins!"
• "It's ridiculously overpriced as expected being in the centre of Manchester."

Salon Environment and Staff Behavior

Pros:

• "Everyone here is good but the lovely Carmen always does my hair she’s so talented!!"
• "All the staff are lovely and I am always happy with the results."
• "Massive shout out to my stylist Rachael and I think Nigel was the fella on the till."

Cons:

• "The queue system, rather than being able to make an appointment, is bothersome."
• "The staff seem to be rushing their work because how busy it is, and they dont seem to care to be honest."
• "Extremely rude 'Manager' - tried to take a product back to be swapped and found him to be extremely unprofessional."
• "Staff are miserable and treat cutting hair as if they are scanning shopping."