Carlton Dental Care Reviews Summary

Booking and Scheduling

Pros:

• "Booking process was straightforward and dealt with by a friendly member of staff."
• "They were also happy to work around my work schedule to find me an appointment which best suited me."
• "Didn’t know what to expect but the dentists surgery is clean, the staff professional, friendly and welcoming."
• "Had a referral from my dentist for my wisdom tooth. First appointment was a consultation and the next visit was to take my tooth out."
• "First time visiting for a Tooth extraction and other work done. Made to feel at ease straight away."
• "Got an appointment for the next day at 9.00am. Was treated by Jayani Perera who identified the issue immediately and replaced the filling painlessly with a temporary fix within minutes."
• "Got me in really quick due to being in pain and were really caring and patient with me."
• "The receptionists here are so rude! It took me 40minutes to get to the dentist due to road closures through the city centre which made me 6 minutes late for my appointment."

Cons:

• "Originally a 5 star. Changing it to a 1. Graham is a good guy- unfortunately there is no after care IF you are referred to this dentist and not registered."
• "I called to make an appointment for a check up and was told 'If I make this appointment for you this is your last chance of being a patient with us'."
• "Absolutely awful staff at reception. They clearly don't care about their customers."
• "I am so confused... I called to make an appointment for a check up and was told 'If I make this appointment for you this is your last chance of being a patient with us'."
• "Turned me away when I booked an emergency appointment online because I had a tooth abscess that lead to sepsis. Just because I missed an appointment years ago!!"
• "No one picks up the phone when you call. Been calling for 3 consecutive days to try and book an appointment and everytime you get told to leave your name, DOB and phone number and no one calls you back."
• "I had booked my appointment around 2 months ago as I’m very specific with the days and times I can do so that’s why it took so long to get booked in the first place."
• "They won't book an appointment for my pregnant wife and have taken her off their books. They say the NHS won't allow them to admit any more patients."

Patient Experience and Comfort

Pros:

• "I was nervous about the appointment but the staff were so friendly and the actual extraction itself was done really quickly."
• "Staff are always polite and helpful, calm and respectful."
• "As a nervous patient they really listened to me and made me feel at ease."
• "My friend was referred here for an emergency extraction of a very painful tooth which had been causing her problems for a long time. She was extremely anxious about the procedure but Mr Tiwari & his team put her at ease."
• "Really happy with my bonding from Jayani, I have had loads of compliments! I initially booked on to her open day which was amazing and gave me all the information I needed to have the confidence to book the bonding and haven’t looked back."
• "Dr Tiwari was fantastic, and let me take breaks and made sure I was comfortable the whole surgery."
• "Brilliant place. As a nervous patient they really listened to me and made me feel at ease."
• "Such an amazing dentist dr Ali so caring considerate and confident. He knows he's job well and such a great asset to the team at Carlton dental care."

Cons:

• "Awful experience! The appointment was for my 5 year old son to treat a cavity. The dentist checks and without cleaning the cavity, puts a temporary filler which becomes infected and after a few days develops an abscess."
• "I am not a fan of dentists and have really bad anxiety, I get referred to have my teeth out and I can say Carlton however are amazing! They are very reassuring will stop if your not ok and are quick and make you feel comfy."
• "Not so good After extraction difficulty, would not supply a spare blood absorber even though already had a mouthful and had to stop three times on the way home."
• "Unfortunately had really bad experience with this place. Had filing done on front teeth around 4 month ago, fall after couple weeks, went to do it again. This time survive 3 months, so much better but back again and give another go, I asked for another feeling."
• "I had some good experiences before the pandemic. However, now they only check your teeth (NHS) and cleans cost an extortionate £80! I have gone private now and cleans cost £50. Big difference!"
• "When took tooth out was OK but when took roots out I was in agony I told the dentist he just carried on for about 15minutes even though he new I was in a lot of pain."
• "Absolutely disgusting wanted whiteing so had to have the hygienist first fair enough each treatment was £80 so x2 hygienist £160 then they make the trays ect for the whiteing."
• "I have disabilities and mental health problems so the medication I take can make me confused and cause me problems so I booked a taxi as not to be late my taxi wasn't going to arrive in time so I start walking up the hill only to receive a txt from the dentist saying don't bother you are taken off the NHS dental care!"