"Such an amazing team Dr Khan and his 2 assistants."
"The staff are amazing, they are helpful, they go above and beyond what is required, and they are an absolute credit to the NHS."
"The dentist and nurse were very professional, the practice very clean."
"Dr Nazar Syed, that was taking the tooth out, was very professional, informed me about every step he was doing, and the extraction took him less than 2 minutes."
"Dr. Shiraz Khan made me feel very comfortable during the extraction, and he reassured me throughout the entire process."
"The dental hygienists and assistants were equally remarkable, showing exceptional skill and attention to detail during my cleaning and examination."
"The dental professionals demonstrate expertise in their field, adhere to best practices, and prioritize patient safety and hygiene protocols."
Cons:
"Rude and arrogant staff, my brother got given an emergency appointment."
"Literally very bad customer service today at the reception area by the male person there."
"Absolute crooks, money making scammers."
"Rude reception staff who can not speak or understand good English and get frustrated because of it."
"Very dodgy place, they make sure to give you antibiotics as much as they could."
"The treatment itself seemed way above her experience. She did not have a clue how much medication to give to prevent any pain."
"These practices shouldn't be allowed to proceed... staff are very rude no sympathy what so ever."
Customer Service
Pros:
"Chelsea, an assistant dentist, held my hand the whole time and made me feel so comfortable."
"I spoke to Kaya, very helpful and friendly receptionist, that made appointment for me with my regular dentist."
"The reception staff were friendly, attentive, and efficient, ensuring a smooth check-in process."
"The receptionists are nice and helpful, very considerate."
"The staff at the desk are very helpful and the dentists are so friendly and kind."
"The practice was spotlessly clean, all staff were polite and kind."
"The staff are friendly and caring and the nicest people you could ever hope to meet."
Cons:
"Says on the NHS website they are accepting new NHS patients, 20 minutes on hold to be told they're not."
"Horrible phone experience. I just rang and someone with such a quiet voice spoke to me. I couldn't understand anything."
"No clear communication, they make you sign stuff literally under duress and they have no shame."
"Reception staff are rude and patronising."
"Awful awful receptionists. I called to reschedule an appointment, was on hold for almost 40 minutes before someone finally picked up & hung straight up on me!"
"Reception team are incredibly rude and unhelpful. I called today and ended the call in tears."
"The receptionist staff was extremely rude and ignorant to her as a patient and totally disregarded the standard person centered care approach."
Appointment Efficiency
Pros:
"The whole process from beginning to end was completely painless, every single thing was explained to me."
"I was amazed how quick and reassured I was throughout the process."
"Dr Khan made me feel soo at ease and calmed me down, made sure I knew I was under no pressure to have the surgery done that day, but supported my decision in going through with it."
"I was then given full explanatory details on aftercare and also checked the bleeding had stopped before I left."
"They did a perfect job. I felt absolutely no pain and they were professional, swift and efficient during the entire process."
"The wait time for me was only 5-10 minutes which was amazing."
"I was called by a lovely lady who offered me an appointment at 11.15 this morning, very prompt and impressive service."
Cons:
"Worst worst dental ever been 5 years trying to register absolutely tragic."
"Appointments are short and also patronising."
"Sat there for an hour with nothing happening so went up to reception and she said i am next and it will be less than 5 minutes... still nothing so had to walk out."
"Worst dental practice in uk. I have been waiting for my sons referral since june and they haven't done it yet."
"Rushed her in and out within 10 minutes even though she has a very serious infection and went in for an emergency appointment."
"Had appointment booked in May, this was cancelled via text... Arrived to be told our appointments had been cancelled... They didn't even try to help us despite the situation."
"Not happy with my experience, had an appointment booked 5 months ago as that was the closest one and 5 days before they cancelled."