Arnold Dental & Implant Centre Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "Prompt and commensurate professionals. Always a warm and friendly welcome."
• "Always great service, friendly staff, cannot fault them."
• "The whole team where polite and caring and professional and highly recommend them to All."
• "The reception staff are welcoming kind and friendly as were the dental nurse and dentist."
• "Always a friendly welcome from the receptionist ladies and the treatment staff relax you and keep you informed of your treatment."
• "A very professional team, always happy and chatty giving an air of confidence in their work."
• "Dr Chani has been amazing showing a high degree of skill, professionalism and knowledge."

Cons:

• "Staff rude and not helpful at all had canx and now one of my daughter has been taken off books wasn’t able to make her last appointment was told by staff what is so important that she couldn’t make the appointment how rude!"
• "Been a patient here since it was NHS now compulsory monthly direct debit subscription or pay up front for appointment a year ahead! Clerical staff very rude & impatient as is snr partner so it all comes from the top downwards."
• "I have no complaints about the dentists themselves but find the receptionist very rude will not recommend this dental practice but I’m sure they don’t care as they have a waiting list for patients as they were happy to take my daughter off their lists."
• "The receptionist aren’t very friendly, never smile..just told to sit down and wait."

Dental Service Quality

Pros:

• "I can genuinely smile again."
• "Very professional and give sound advice."
• "Very thorough investigation and carefully explained X-ray."
• "I recommend Arnold Dental to all my friends and family, not only because I work here but because I know they will receive the best standard of care and trust each clinician to do their best for them."
• "Never been to a place with both amazing dentistry and service (staff were amazing)."
• "The service, treatment throughout, the explanation of the treatment and the manner in which it was done was exemplary."
• "I Had an implant done at Arnold dental. I was very happy with the result and with the price and the procedure was virtually painless and expertly done."

Cons:

• "Joined this dental practice as a private patient around 18 months ago. Since then I’ve had five different locum dentists so I never know who I’m going to see and communication between the old and new dentists have been poor."
• "I booked the second appointment consultation to see the dentist however instead of it being with the dentist (dr) I had been booked in with the same lady again by mistake."
• "They let wisdom teeth grow wrong. They also let wisdom teeth get infected."
• "Dentists are brilliant, patient and kind but there are currently long waits for appointments due to COVID restrictions, rooms need cleaning and leaving for up to an hour after treatments...."

Appointment Management

Pros:

• "Arnold Dental Centre were fantastic in getting me an urgent appointment for a cracked tooth before the bank holiday weekend."
• "Friendly staff very accommodating regarding appointments to suit you also quick appointments for emergency services excellent service thank you."
• "Had an appointment today with Mr Rudin for my daughter and the service we received today was outstanding and helped and relived my daughter with her tooth pain and treatment started immediately and with compassion and care."

Cons:

• "My only gripe is that I always book an early appointment due to work commitments and am always kept waiting! The idea of booking 1st appt of the day is to be seen on time and not to be kept waiting."
• "Lovely staff. However, for the past few times I have been, appointments have always ran late."
• "Wow my lad missed 1 appointment for a 2 fillings before Xmas due to traffic rang up this morning to rearrange his appointment to be told we will have to find another dentist to take him too.... as they unwilling to treat him anymore."